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Try removing few apps, photos, etc, from your device that you don’t use too often or need. You can always reinstall these apps later.
Unfortunately you will not be able to install and use the app, however you will still be able to communicate with your mentor via SMS.
Please try installing Google Chrome on your device and opening the link again. If you are still not able to install the app after that, please let your mentor know. You be able to communicate with your mentor via SMS.
If you have a feature phone — that’s ok! You will not be able to use the app, but will still be able to communicate with your mentor and instructor through SMS.
If you have a smartphone, it is critical that you are connected to the Internet to be able to use all the features of GenApp. Please discuss this with your mentor or instructor to receive further instructions.
Please contact your mentor or instructor to ensure your phone number has been recorded correctly and await further instructions.
Please try the “resend code” feature within the app. If you still didn’t get your code, contact your mentor or instructor for further assistance.
Please make sure to enable notifications for the app to ensure you receive important alerts and notifications. You can change your notifications preference in the Settings section on your device. If your notifications are enabled, but you still don’t receive class notifications, contact your mentor or instructor for further assistance.
Please check your phone settings to ensure that your device is set to use the correct language.
If your students are having problems installing or using GenApp, please refer to the instructions below to help them to troubleshoot some of them.
Make sure when you create your profile you are listed as a mentor and the cohort list is correct
Double check that the email provided by the participant is correct. If email address is incorrect, please contact Tactica team (firstname.lastname@example.org) to update the relevant app store information.
Make sure the participant’s phone number is recorded correctly in Generation Data Tool (country code/area code/phone number).
Contact Tactica support to report the issue (email@example.com).
Don’t see an answer to your issue? Please contact App Support!