Operations / UAE

Country Operations Lead, United Arab Emirates

We are seeking a talented Country Operations Lead interested in helping us launch and scale up Generation in UAE.

You will be part of Generation – Generation is the world’s largest, fastest scaling global employment program, providing young and mid-career adults with the opportunity to launch successful careers and change their life trajectories. Our goal is to deliver for our learners and employers simultaneously: supporting the personal and financial well-being of our graduates, while helping businesses make entry-level hires who are higher productivity, higher quality, retain longer, and are faster to promotion than peers. Founded by McKinsey & Company, Generation is it’s own legal non-profit entity active in 10 countries to date – USA, Kenya, Spain, Mexico, India, Hong Kong, Singapore, France, Italy, and Pakistan – and will launch in UAE in 2018.

Generation programs are structured as intensive bootcamps ranging from 5 – 12 weeks. The programs will offer students integrated technical, behavioral, mindset, and employment skills training, mentorship support and community services as well as job-placement support when they graduate.

Generation outcomes to date, in numbers – Generation has graduated >18,000 young people across 65 cities in just over two years of operation, with >1,800 students currently enrolled. 98% of supervisors say they would hire a Generation graduate again, and nearly 88% say that Generation graduates outperform their peers along business metric. Students also recognise the impact of the program, evaluating their life almost a rung and a half higher on a ten rung “life quality and well-being index” ladder between the start and end of the program. Graduates earn incomes at or above the 50th percentile relative to their youth peers, and their income increased 2-6 times following Generation. Nearly 55 percent of our graduates are female, and over 40 percent of our students have dependents.

You will lead Generation’s UAE operations  – In UAE, Generation is looking to launch in 2018 working in partnership with relevant training providers and employers

Interested applicants should submit a resume and cover letter by email to careers@generation.org; Applications will be accepted on a rolling basis.

To be successful you'll need:

Experience and mindsets

  • Recommended minimum 4+ years direct supervisory or management experience, preferably in a commercial organisation. Experience working in country be a big plus.
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets
  • Professional demeanour, excellent organisational, interpersonal and communication skills (English required, local language good to have) and attention to detail
  • Interest in leading a community based coalition that stretches across multiple local organisations
  • Self-reflective and open to frequent feedback from Generation students and the Generation team
  • Positive, solutions orientated attitude, drive for excellence and ability to be a team player
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the programme without guidance
  • Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends, issues and the players in the skills training landscape
  • The candidate should be open to travelling within country, and occasional travel to other Generation sites as per the needs of the program (currently operational in USA, Mexico, Spain, Kenya and India)


  • Graduate in any field with strong academic track record; Post graduation will be an added advantage

What you'll do:

As Country Operations Lead for Generation, you will head our country operations, and manage stakeholder and partners needed to deliver our pre-agreed operational targets with our relevant delivery partners

Reporting to the Generation MENA Program Director, you will formulate, drive, and execute on strategy. You will be the primary point of contact for the Generation operations in country and manage the end-to-end delivery of the Generation methodology, including recruiting, training, and placing learners into pre-agreed vacancies with employers, as well as follow-up with our learners post placement.

The role is full-time (5 days per week), working closely with the in country Curriculum and Instruction lead (and other local Generation hires as needed), and will be supported by central Global teams including the Curriculum and Instruction team, the Digital and Data team, the Business Development team and CEO and COO for strategic guidance.

  • Work with relevant training providers to deliver at minimum 2 job roles in year 1 of operations, including mobilisation, training, & transition to employment, in accordance with program specifications & funding limitations
  • Ensure capacity building (Train-the-trainer) deliverables are met for capacity building at our implementing partners
  • For all partners, ensure adherence to Generation methodology, practices and standards
  • Implement Communications & PR strategy to enhance programme perceptions and scale up and technology strategies where required
  • Recruiting: Work with selected training partners to manage recruitment & intake of Generation students at the source location (including UAE nationals)
    • Recruit program participants using appropriate promotional or marketing methods, such as presentations to/with community-based organisations, referrals from Generation alumni, individual student outreach
    • Support the selection of Generation students in accordance with the recruitment guidelines. This may include conducting applicable eligibility checks, planning and overseeing the intake process of all students, including medical testing & pre-work
  • Hire and manage team required to deliver
    • Hire mentors, social support, and other team members as needed to deliver Generation program in country
  • Training support: Support daily program operations during the 5-12 week training program
    • Coordinate and distribute program schedule to instructors, mentors, students & Generation coalition
    • Coordinate training seminars to address staff needs & identify relevant external training opportunities when applicable
    • Serve as primary point of contact for Generation instructors and mentors in the city
    • Assist the Generation mentors in addressing any student issues
    • Lead weekly staff meetings & assist in case management of individual student concerns
    • Collaborate with country team to evaluate training quality and overall program against agreed upon objectives
    • Maintain Generation’s central database of students’ backgrounds, families and primary points of contact and attend to immediate needs and concerns of students as and when they arise
  • Transition to employment: Oversee student’s transition to full time employment including collaborating with employer partners to establish & execute employment for Generation students against timelines that cover employment education, application submission and interviewing events
    • Manage placement activities, including scheduling interviews and collecting data on job attainment
    • Manage set of support services partners (mentorship, etc.) to ensure quality and delivery of agreed services
    • Follow up with our students to collect date, ensure efficient functioning of the ROI mechanisms at each employer site and collate and conduct analysis of relevant ROI data as per agreed guidelines
    • Regularly engage stakeholders to maintain interest, relevance and buy in
  • Monitor effectiveness of Generation students, instructors, mentors, and alumni as well as Generation tools and processes and recommend refinements to the Design Team
  • Ensure consistent communication with Generation coalition, including drafting weekly coalition update emails and leading weekly calls
  • All other duties as assigned by the Generation Senior Management Team

Sample breakdown of activities per week


  • Updates and problem solving with Generation Global team of subjects of strategic importance with respect to country operations – May include student recruitment process, attendance policies & procedures, instructor support mechanisms, employer relations, retention statistics etc
  • Coalition update – Drafting & sending weekly coalition emails and leading bi-weekly coalition calls

Ongoing programme

  • Program administration – May include schedule development, arranging transportation, managing room reservations, student/program record keeping, ROI analysis or data collation
  • Check-ins with program staff – Would include weekly instructor meetings, case-review meeting with Generation mentor, check-ins with mentors and mentorship service provider
  • Classroom observation/office hours – Responding to individual student questions & requests, observing program execution
  • Residential facility monitoring – would include maintaining a keen eye for issues being faced by students that might result in attrition and student dissatisfaction and providing support to students for smooth transition into the new city and the new job

Future orientation

  • Managing relationships with employment partners – Building relationships with employment partners, managing timeline, and delivering on agreed upon outcomes

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.