Administration / Global

Generation Chief Administration Officer

We are seeking a senior executive to provide overall administrative change management leadership to our Global headquarters. This work is central to our ability for our global team and our country affiliates to deliver effective financial, HR, contracts, procurement and other administrative support in pursuit of our mission.

The Chief Administrative Officer will report to the CEO, and work from our headquarters in Washington, DC.

To apply, please email with the subject line, “Chief Administration Officer” with your CV and a brief letter of interest. We are accepting applications through February 15, 2020 on a rolling basis.

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.

To be successful you'll need:

You are a seasoned business leader with deep experience building and leading the administrative function of a global non-profit, spanning finance, human resources, reporting and audit, contracts, procurement, facilities, and risk management. A successful candidate will demonstrate a strong change management track record, and the entrepreneurial, creative, innovative, and proactive mindset required for fast-changing environments.

We are a young and fast-growing organization, transitioning from a start-up phase to greater maturity.   Our administrative team is responsible for guiding and responding to the needs of our country affiliates, as well as ensuring proper compliance globally. Our ideal candidate has supported a global non-profit organization on a similar journey to establish and implement robust policies and procedures, and to deliver consistent operational excellence, across finance, human resources, compliance, and contracts.

You will therefore need to have superb problem-solving and team leadership skills, combined with the ability to lead policy development, design team structures, and execute detailed processes.  An ideal candidate should be comfortable in navigating ambiguity to arrive at implementable solutions.


  • Minimum of 15 years of business work experience with 7+ years of senior leadership experience in non-profits. For-profit experience is a plus.
  • Experience with establishing robust back office policies, processes, and systems in a multi-country context across global finance and HR functions; and, experience in leading an organizational change management process.
  • Strong understanding of non-profit fiscal and regulatory requirements in the US (where Generation global is headquartered), and ideally in a subset of other countries where Generation has a presence.
  • Leadership experience in scaling operations, particularly in fast-growing organizations
  • Experience in negotiating with external vendors and enforcing compliance with partners
  • Professional demeanor, solutions-oriented mindset, excellent people/team leadership skills, outstanding detail-focus, and strong verbal and written skills (English). Other language skills are a plus.

What you'll do:

The Chief Administration Officer will provide overall administrative leadership to our Global headquarters. The role entails the following activities:

  • Oversight and management of HR, Finance, and outsourced IT support.
  • Support the Finance and HR teams in establishing and strengthening policies/procedures/systems in the following areas, and to regularly assess our performance against best-practice:
    • employee recruiting, onboarding, and performance management
    • annual budgeting and audit of both the global entity and our affiliates
    • establishing indirect rate procedures
    • annual review process for country affiliates, including updating/revision of the affiliation agreement to better ensure our effectiveness in delivering our mission
    • employee compensation and benefits, including annual benchmarking against relevant peers
    • expense management
    • external reporting to government bodies, funders, and other stakeholders
    • contracts with external vendors
    • organization performance and health
    • organization risk assessment and management
    • facilities management
  • Architect and implement a change management process with the goal of embedding the above processes into the daily work practices of our country affiliates. This entails supporting the Directors of HR and Finance (who own implementation of these processes), the country leaders, and our internal comms lead to develop a plan, communications, materials, etc to ensure consistent adoption.
  • Provide country leaders with counsel and support in navigating administrative issues that arise in their local context.
  • Oversee reporting to the Global Board on administrative functions, and support country affiliates in establishing robust local Board processes that are fully compliant with local requirements.
  • Serve as a liaison with Generation’s legal counsel and regional leadership to create local entities in new countries where Generation is expanding.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.