Global Digital / Global

Generation Cloud Support Specialist


We are seeking a talented Cloud Support Specialist to serve as a subject matter expert, project manager, instructor coach and training facilitator for our Cloud Support Practitioner programs around the globe. Generation currently has Cloud Support Practitioner Programs in the US, UK, and France, with plans to launch additional programs globally.

The Cloud Support Specialist role is a great fit for an instructional trainer and curriculum designer with a background in cloud computing. The ideal candidate loves to learn and is interested in innovative training and design work for a growing global organization. 

This is a remote role. Access to reliable WiFi is a must. This role requires national and international travel (up to 50%) for instructor training, curriculum development and revisions, and global stakeholder meetings. 

To apply, please email curriculum@generation.org with the subject line, “Generation Cloud Support Specialist” with your CV and a brief letter of interest.

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.


To be successful you'll need:

Experience

  • 5+ years of experience in cloud technologies
  • 5+ years of experience in curriculum design for digital and technical programs for adult learners (ages 18+), ideally with experience in vocational education/workforce skills development
  • 3+ years of experience coaching or providing support to instructors
  • AWS Cloud Practitioner Certificate and AWS Solution Architect Associate Certificate required
  • Microsoft Azure Fundamentals Certificate Preferred
  • Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends in adult learning, issues and the players in the skills training landscape
  • Fluency in English required

 

Mindsets

  • Clear and innovative vision to teaching cloud computing in a hands-on, practice-based approach
  • Professional demeanor, excellent organizational, interpersonal and communication skills and attention to detail
  • High degree of independence and experience with self-management, takes ownership for targets and seeks opportunities for improvement / growth of the program without guidance
  • Positive, solutions-oriented attitude, drive for excellence and ability to be a team player
  • Entrepreneurial, creative, proactive mindset
  • Self-reflective and open to frequent feedback from Generation students and the Generation team
  • Deep belief in the potential of non-traditional learners to master technical content quickly using innovative, concentrated instructional methods and targeted curriculum

What you'll do:

The  Cloud Support Specialist  will be an integral member of Generation’s Global Curriculum & Instruction team, and will liaise with in-country operations teams to help envision, design, and revise “bootcamp”-style training programs for cloud computing. The Cloud Support Specialist will gather data and feedback on the programs to facilitate continuous improvement of the content. Additionally, the Cloud Support Specialist will be responsible for designing the training and onboarding of instructors, monitoring their effectiveness, and providing direct coaching/co-teaching.

 

Main Responsibilities

  • Global Program Design & Revisions
    1. Support the development of curriculum planning materials using the Generation Curriculum Design Methodology. For program revisions, support the process of gathering feedback from students, instructors, and employers and prioritizing changes to the program.
    2. Work collaboratively with the Global C&I Lead, relevant country team(s), employer partners, and other global partners to advise on program design, progress and revisions
    3. As needed, participate in activity mapping (observations and interviews at employer sites) to surface the activities and skills that should be integrated into the Cloud Support Practitioner curriculum (i.e., needs analysis).
    4. Design and write, or manage external contractors in the writing of curriculum materials when necessary 

 

  • Instructor Onboarding 
    1. Screen and select instructional candidates on the basis of technical expertise and experience teaching technical content.
    2. Design and customize onboarding agendas and session plans to lead onboarding trainings with Generation instructors for technical programs.
    3. Collect and evaluate data before, during, and after onboarding and trainings to identify lessons learned and any additional support for instructors.

 

  • Instructor Professional Development & Classroom Delivery 
    1. Support Local Curriculum & Instruction Leads to deliver accurate feedback on technical delivery to instructors. 
    2. Analyze classroom footage to determine instructor strengths, areas for improvement, and progress toward development goals.
    3. Deliver in-person and virtual coaching and professional development to instructors (e.g., coaching, refresher training, etc.) to help them improve their delivery the Generation methodology and instructional practice.
    4. Deliver classroom instruction as necessary to test curricular efficacy and model facilitation for the benefit of developing instructors.

 

  • Project & stakeholder management
    1. Support the Global C&I Lead in developing a project plan for creating a new curriculum in a new geography. Track and report progress according to the plan.
    2. Facilitate communication and stakeholder management with the Global C&I Lead, country teams, contract designers, technical vendors, employers, global partners, and/or delivery partners. Build collaborative relationships with these stakeholders, by understanding their needs, representing the curriculum team’s needs, and responding to requests and questions.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.