/ Global

Generation Director of Learner Engagement

The Director of Learner Engagement will provide support and guidance to our Generation country teams across the topics of learner recruitment, social support and mentorship, and alumni engagement. The role will report to Generation’s Deputy COO.

Please send resume to jobs@generation.org with Director of Learner Engagement in the heading.

To be successful you'll need:

  • Minimum of 5 years’ of business work experience with 2+ years of direct leadership experience and 2+ years working in emerging markets is required
  • Substantial experience in a student’s services role at a managerial level (preferably within higher education or vocational training)
  • Experience in recruiting candidates for either entry level job roles or vocational training programs
  • Experience in providing mentorship and/or social support to vulnerable populations, and a strong understanding of the needs and challenges facing learners from diverse backgrounds in different geographies
  • Experience in digital marketing strategy, particularly for recruiting purposes
  • Positive, solutions- and impact-orientated attitude, ability to manage a diverse stakeholder group across multiple geographies
  • Computing skills including Microsoft Office, client relationship management, database applications, and analysis and presentation of statistical information
  • Preference for business proficiency in a second language
  • Entrepreneurial, creative, innovative, proactive mindset required for start-ups that demands taking ownership of targets and seeking opportunities for improvement / growth

What you'll do:

  • Map and improve Generation’s end to end learner journey in partnership with our country teams, including designing how we get the right inputs and implement the right practices at each stage:
    • Managing learner communications, including collection and response to learner feedback at each stage of the learner journey
    • Improving and standardizing learner recruitment practices and systems, including supporting digital marketing efforts in recruiting
    • Monitoring and improving learner in-classroom experience
    • Professionalizing social support and mentorship during and post program; including helping test and improve our existing and new mentorship models
    • Collaborating with Generation’s digital team to support the collection and analysis of learner data across the organization
  • Actively create and maintain forums for collaboration between the learner engagement teams across different countries
  • Create and maintain a library of support materials for global and local learner engagement efforts, e.g., learner screening materials, alumni survey templates, etc.
  • Support special projects when appropriate to improve learner engagement and experience

This role will require several in-country visits over the initial few months in order to better understand specific country contexts and employer dynamics. After, most work can be done remotely, though you will still be encouraged to spend time with country learner engagement teams periodically as your mobility permits. There is some flexibility in where the role can be permanently based.

You will report to Generation’s Deputy COO.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in nine countries—100 cities and 252 sites—with diverse social, economic and labor-market contexts.

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