Mentor / Jacksonville / USA

Generation Jacksonville Mentor | Retail Career Advancement Program (3-month contract)


In August, Generation will launch its first program training incumbent employees in the retail sector in Jacksonville. The program will offer participants integrated technical, behavioral, mindset, and employment skills training, social services and mentorship, and a supportive community.

We are seeking a talented short-term, 3-month contract Mentor (with possibility of longer term) to start on May 14, 2018. The Mentor will drive results in four major areas: academic counseling, career counseling, alumni support, and social support. Additionally, the Mentor will be responsible for monitoring and tracking progress across all areas. The Mentor will report to the Generation Jacksonville Program Coordinator.

If you are energized at the thought of taking Generation into the next phase of growth, apply here: https://boards.greenhouse.io/generation/jobs/4024074002

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”


To be successful you'll need:

You have outstanding interpersonal skills and are energized to coach our participants to achieve professional and personal success. You have a collaborative and positive spirit to work closely with participants from diverse backgrounds . You are proactive in evaluating daily interactions with participants and creating long-lasting interventions to ensure their success. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.

Specific requirements include, but are not limited to:

  • Hold a bachelor’s degree
  • Experience teaching, coaching and/or working closely with adults and/or has extensive knowledge of current trends and issues in adult education
  • Professional demeanor, excellent organizational and communication skills, and attention to detail
  • Ability to collect and analyze participant data that will influence participant interactions
  • Self-reflective and open to frequent feedback from participants and program team
  • Positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • Entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a start-up

What you'll do:

Academic Counseling

  • Facilitate weekly 1:1 academically-focused coaching conversations with each participant to set program goals, track performance, and provide positive, constructive, and goal-aligned feedback
  • Identify at-risk participants and create individual education plans to help them succeed
  • Monitor all participants’ academic goal progress

Career Counseling

  • Co-construct individualized “First Two Weeks Plan” for each participant to ensure long-term success on the job
  • Monitor all participants’ career prospects, interviews, and other career information

Alumni Support

  • Ensure bi-monthly phone calls with participants for 90 days after Graduation to ensure retention, and strong performance on the job
  • Visit graduates on-the-job, as needed, to coach and support towards retention and strong performance
  • Address life issues that “get in the way” during the program and in the first 3 months of employment.
  • Consistently track interactions and update participant tracker

Social Support

  • Support Program Coordinator with the delivery of material supports and wrap around services (e.g. bus passes, stipends, etc.)

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in eight countries—more than 64 cities and 150+ sites—with diverse social, economic and labor-market contexts.

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