Operations / Kenya

Generation Kenya Chief Operations Officer


Generation Kenya is seeking a Chief Operations Officer to provide overall operational direction and leadership. Reporting to the Generation Kenya CEO s/he will liaise with Generation Kenya, Global Generation leadership to formulate, drive, and execute on strategy going forward. The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.

All applications must be submitted to corrinne@generation.org by 5.00pm (EAT), Friday 29th March 2019

Equality and diversity: Generation is committed both to promoting equality and diversity within the organization and to equal opportunities in employment. We believe in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. All employment decisions are made entirely on merit. Generation does not ask for payment from people that apply for jobs with Generation at any stage of the hiring process. If you have any specific queries, please feel free to contact us at generationkenya@generation.org.


What you'll do:

General Responsibilities

  • Ensure high-quality implementation and running operations of Generation program across sectors and geographies, in accordance with program specifications and funding limitations, including:
    • Management of Generation Kenya program-specific managers by encouraging maximum performance and dedication
    • Set comprehensive goals for performance and growth
    • Evaluate performance by analyzing and interpreting data and metrics
  • Set strategic direction of scale up of operations as to deal with operational challenges in a proactive way
  • Establish policies that promote company culture and vision
  • Manage relationships with delivery partners and vendors
  • Works closely with the business development and stakeholder director by supporting fundraising activities through ensuring a return on investment for all stakeholders
  • Work closely with Generation Kenya CEO, contributing insights and experiences as we continue improving the Generation model throughout Kenya
  • Communicate consistently with CEO, including, regular check-ins, drafting weekly update emails and leading bi-weekly calls

Specific responsibilities

Manage a team of program managers for a high-quality and successful implementation of their respective Generation programs- Operations, Training and Quality, Finance and Administration and Data and Communication

  • Manage the budget for overall Generation program implementation and ensure all targets and timelines for operational scale up are met
  • Conduct daily check ins and check outs to help program managers with their operational responsibilities, solve for immediate issues on the ground and prioritize where needed
  • Lead weekly Operational meetings & identify areas of risk and take steps to reduce vulnerabilities
  • Give feedback throughout and hold performance evaluations of program managers on a regular basis
  • Collaborate with the CEO and global team to evaluate program against agreed upon objectives
  • Ensure appropriate organization and staffing, and grow team as required

Identify program and process improvement opportunities:

  • Continuously look for opportunities where process efficiency gains can be made and implement solutions, including automation / technology solutions
  • Ensure data on candidates or program is maintained and analyzed with objective of improving program
  • Proactively suggest program improvement opportunities to the CEO
  • Collaborate with the CEO and global team to evaluate program against agreed upon objectives

Ensure all operational funder demands are met:

  • Safeguard branding of funders is in adherence with their specific branding guidelines
  • Safeguard key requirement such as gender equality and safety of students during training

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in nine countries—99 cities and 256 sites—with diverse social, economic and labor-market contexts.

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