Generation USA Alumni Engagement Lead

Generation USA is seeking an enthusiastic, energetic Alumni Engagement Lead as part of our expanding program team. The Alumni Engagement Lead will report to and work closely with our Mentor Support team to open the doors for Generation graduates to achieve meaningful professional careers and provide the business community with a trained, educated and diverse young workforce. The primary responsibility of this position is the development and oversight of Generation’s alumni programming nationally.


To be successful you'll need:

You are a mission driven and passionate leader energized at the thought of taking Generation into the next phase of growth. You love community engagement, event planning, working with diverse teams, and spotting issues at scale.

Specific requirements include, but are not limited to:

  • Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Generation’s mission and commitment to working collaboratively with a management team of senior professionals
  • At least 3+ years of professional work experience in education, youth services, workforce development, alumni relations or related field
  • At least 1 year experience collecting and analyzing data
  • Experience developing relationships with youth of different backgrounds and abilities
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Professional demeanor, excellent organizational, interpersonal and communication skills and attention to detail.
  • High degree of independence and experience with self-management
  • Ability to network and build alliances
  • Comfortable using digital tools
  • Self-reflective and open to frequent feedback from Generation graduates and the Generation team
  • Positive, solutions orientated attitude, drive for excellence and ability to be a team player
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets
  • The candidate should be open to travelling to all Generation USA cities

What you'll do:

  1. Oversee alumni relationship management (10%) by:
    • Developing strong relationships with alumni across all programs in order to understand
      their evolving needs as they enter their post-Generation jobs and work towards the
      ultimate goal of a stable professional career
    • Managing communication with alumni in all formats (social media, email, webinars, etc).
    • Guiding mentors across sites as they develop meaningful relationships with their program
    • Liaising with mentors from US Generation sites and other Generation countries to adopt
      best practices for supporting alumni
    • Integrating alumni support into larger programmatic goals and strategies for scale
    • Working closely with the Communications team to identify opportunities to highlight
      achievements of alumni.
  2. Manage and delivery of local staff training (20%) by:
    • Working with Mentor Support Lead to design and customize onboarding agendas and
      session plans to lead trainings with Generation mentors around alumni support.
    • Facilitating the alumni portions of online and / or in-person onboarding and training for
      Generation mentors, engaging them in an adult-appropriate, participatory way.
    • Developing a robust data collection training and continuing data completion professional
    • Monitoring trends, best practices pertaining to youth workforce development and
      career-readiness to inform alumni needs.
  3. Lead program development strategy (35%):
    • Developing strategy and goals for strong alumni engagement and support on the national
      and local levels
    • Collaborating with Program Coordinators and Mentors in each Generation USA city to
      ensure high quality delivery of alumni programming locally
    • Delivering professional development to mentors (e.g., coaching, refresher training, etc.)
      to help them improve their outreach and tracking of alumni.
    • Planning, organizing, and coordinating special events and other engagement activities
      for alumni.
    • Developing a calendar of events and other outreach opportunities both locally and
  4. Drive alumni data management by (35%):
    • Creating and overseeing a robust alumni data tracking system that includes surveys,
      phone calls, and innovative tracking methods.
    • Documenting data tracking best practices and share them with mentors across the US
    • Proactively spotting issues in data completion and troubleshoot with staff to ensure data
      completion metrics are met.
    • Translating data into concrete plans and recommendations to improvement program
      quality, program design and curriculum, and alumni outreach strategy.


Generation offers highly competitive total compensation including excellent health benefits and paid time off.

How to apply:

If you are energized at the thought of taking Generation into the next phase of growth, apply here: https://boards.greenhouse.io/generation/jobs/4020924002

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in eight countries—more than 64 cities and 150+ sites—with diverse social, economic and labor-market contexts.

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