Instructor / Global

Global Instruction Manager

Generation is seeking a talented Global Instruction Manager to advance evidence-based, transformative instruction across our classrooms worldwide. This work is central to our mission, and helps ensure that all of our Generation participants have meaningful learning experiences.

The Global Instruction Manager will work closely with the Global and Country Curriculum & Instruction (C&I) teams to design, implement, and oversee tools / systems that support instructor professional development across our 13 Generation countries.

They will report directly to the Global Instruction Lead. This is a remote role, with strong preference given to those working in Europe or Asia, and involves up to 20% travel.

To apply, please email with the subject line, “Global Instruction Manager” with your CV and a brief letter of interest. We are accepting applications through December 31st, 2019 on a rolling basis.

To be successful you'll need:

You are an instruction and training expert. You enjoy building, sourcing, and supporting user-friendly resources that develop instructors and their instructional practice. You are invigorated by the prospect of using technology to support learning, instructor quality, and scale. You are a creative, big picture thinker who is able to carry out the steps needed to bring an idea to life. You believe in the importance of investing in people and adopt a coaching mindset in your work. You have worked internationally and know how to build trusting relationships across diverse geographies and people.

Knowledge, Skills, and Abilities


  • Minimum of 3-5 years experience with instructor training and professional development, with an emphasis on adult learning.
  • Minimum of 2 years of experience managing or leading complex projects.
  • Preferred experience with Learning Management System (LMS) or online learning, such as the creation of online courses, videos, or other microlearning supports.
  • Capability building mindset, with direct experience supporting individuals and teams to adopt global best practices related to instruction, while customizing as needed to reflect different country contexts.
  • Success in building trusting, collaborative relationships within and across teams.
  • Experience working and living abroad, preferably for at least 6 months.
  • Bachelor’s degree required, preferably a master’s degree.
  • A self-starter who can thrive in a remote work environment.
  • Entrepreneurial, creative, proactive mindset required for start-up culture that demands taking ownership of targets and seeking opportunities for improvement / growth.
  • Fluency in additional languages beyond English preferred.

What you'll do:

  1. Learning Products and Pathways for Instructors (40%)
    • Develop online tools and resources to support instructor development, such as eCourses, short videos, and a best practices video library.
    • Design, evolve, and train country teams on new / updated online onboarding and in-person training resources.
    • Oversee and guide contract designers on the development of new tools and/or content.
    • Solicit input and incorporate feedback from various stakeholders on new learning products for instruction.
    • Support country teams with delivery of onboardings as needed.
  2. Instructor Certification Program (25%)
    • Design and oversee instructor certification program, establishing minimum benchmarks for instructor performance at various levels.
    • Support country teams to adopt the certification program as is relevant for their country context.
    • Investigate partnerships with universities and other education institutes to support the certification program.
  3. Online tools Management (20%)
    • Manage implementation and continuous improvement of online tools as Generation expands globally.
    • Improve the functionality of Generation’s instructor-facing LMS for onboarding purposes.
    • Support country teams in troubleshooting online tools challenges or problems.
    • Collaborate with external and internal stakeholders for successful implementation of online tools.
  4. Knowledge Management (15%)
    • Build Communities of Practice (CoP) for our instructor support team to facilitate the adoption and creation of instruction tools and best practices.
    • Create model for building instructor CoPs within Generation countries (to be facilitated by country leads).
    • Design a communications plan and create comms content to keep Generation team members updated on our latest resources.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.