Administration / Global

Global Instruction Manager, Learning & Community

The Center for Instructional Excellence advances and promotes transformative and evidence-based instruction to ensure the success of all Generation participants. Working closely with the global Curriculum & Instruction (C&I) team, as well as country teams, the Center leads the development of global standards, platforms, and resources to select, train, and develop instructors who are highly effective at delivering the Generation methodology.

To apply, please email with the subject line, “Global Instruction Manager, Learning and Community” with your CV and a brief letter of interest.

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.

To be successful you'll need:

You are an instruction and training expert. You enjoy building user-friendly resources to develop instructors and their instructional practice. You are invigorated by the prospect of using technology to support learning, instructor quality, and scale. You strike a unique balance of creative, big picture thinking with the ability to carry out the steps needed to bring an idea to life. You believe in the importance of investing in people and adopt a coaching mindset in your work. You have worked internationally and know how to build trusting relationships across diverse geographies and people.

Knowledge, Skills, and Abilities

  • Minimum of 5–7 years experience with instructor training and professional development, with 2+ years of experience managing or leading complex projects.
  • Experience with online learning, such as the creation of online courses, videos, or other microlearning supports.
  • Ideally, experience with a Learning Management System (LMS).
  • Capability building mindset, with direct experience supporting individuals and teams to adopt global best practices related to instruction, while customizing as needed to reflect different country contexts.
  • Success in building trusting, collaborative relationships within and across teams.
  • Experience working and living abroad, preferably for at least 6 months.
  • Bachelor’s degree required, preferably a master’s degree.
  • Entrepreneurial, creative, innovative, proactive mindset required for start-ups that demands taking ownership of targets and seeking opportunities for improvement / growth.
  • A self-starter who can thrive in a remote work environment.
  • Fluency in additional languages beyond English preferred.

What you'll do:

The Global Instruction Manager, Learning & Community will improve and expand our instructor support resources, particularly through the use of technology, to achieve quality and scale goals in an efficient and effective way. As a member of the Center for Instructional Excellence, you will expand our library of resources for instructor professional development (e.g., best practices videos, remote coaching platform, etc.), improve the functionality of our instructor-facing Learning Management System (LMS), and build the capabilities of Generation C&I staff to adopt global best practices for instruction.

The role is remote, with preference to be based near one of Generation’s 12 offices around the world. The role may require occasional travel (1 time per quarter, up to 1-2 weeks at a time). You will report to the Global Training Director at the Center for Instructional Excellence.

  1. Learning Products and Pathways for Instructors (40%)
    • Develop online tools and resources to support instructor development, such as eCourses or short videos.
    • Curate best practices video library of instruction in Generation classrooms.
    • Pilot video coaching platforms to expand our reach for instructor professional development.
    • Design and evolve online onboarding and in-person training resources (e.g., agendas, sessions plans), sharing with Global and Local C&I Leads.
    • Oversee and guide contract designers to revise online onboarding courses.
    • Solicit input and feedback from Global Curriculum Leads and country Curriculum & Instruction Leads on new learning products for instruction.
    • Develop personalized learning pathways for Generation instructors.
  2.  Capability Building with Country Teams (25%)
    • Support onboarding of global and country staff to adopt global frameworks, systems, and tools for high quality instruction.
    • Facilitate refresher trainings with country teams as new learning platforms and resources are piloted and created.
    • Support the delivery of trainings for other audiences (e.g., Program Coordinators) that support classroom delivery and quality assurance.
  3. LMS Management (20%)
    • Improve the functionality of Generation’s instructor-facing LMS for onboarding purposes.
    • Identify opportunities to leverage the LMS for instructor learning and training.
    • Contribute to global efforts to identify and manage a new LMS platform as Generation expands globally.
    • Support country teams in troubleshooting LMS challenges or problems.
  4. Communities of Practice and Knowledge Management (15%)
    • Facilitate Community of Practice (CoP) with local C&I Leads and other roles (e.g., Global Curriculum Leads) to support the adoption of latest tools and best practices for instructor support.
    • Create model for building instructor-facing CoPs within Generation countries (to be facilitated by county leads).
    • Produce newsletters, updates, and outreach to Generation on latest resources to support high quality instruction.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in ten countries—98 cities and 261 sites—with diverse social, economic and labor-market contexts.