Mentor / Global

Global Mentorship Manager


We are seeking a Global Mentorship Manager to serve our 13 country teams. Interested applicants should submit a resume and cover letter by email to careers@generation.org with ‘Global Mentorship Manager’ in the subject line. Please apply by November 15, 2019.

The Global Mentorship Manager will report directly to the Global Director of Learner Engagement. This is a remote role with 25% travel, with strong preference for the role to be based in Singapore, India or Kenya. The Global Mentorship Manager will be the primary point of contact for student mentorship globally. The Global Mentorship Manager’s primary function is to support country teams in developing and executing mentorship programming, collaboratively developing resources and tools to support in-country mentorship delivery across programs and leveraging data to inform improvements in how we support learners.


To be successful you'll need:

Required experience:

  • Bachelor’s degree required
  • Minimum of 2-5 years in operational / strategic role focused on mentorship
    • Experience working with diverse student profiles, including learners with disabilities
    • Experience designing and executing large-scale mentorship programs
  • Strong project management skills, managing many stakeholders and workflows on a tight timeline
  • Success building and managing collaborative relationships


Preferred experience:

  • Experience in working with unemployed youth or mid-career workers
  • Fluency in additional languages beyond English


Mindset:

  • Excited by the idea of working in a fast-moving global environment, balancing the opportunity to engage in a wide range of work with the necessary adaptability and flexibility to do so
  • Proactive collaborator, willing to propose solutions and ideas to challenges based on expertise, debate their merits, and make final recommendations
  • Self-reflective and open to receiving and giving frequent feedback
  • A self-starter with a strong work ethic who can thrive in a remote work environment
  • A positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • An entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a startup
  • A strong sense of ownership (takes personal responsibility for meeting objectives) and timeliness
  • Ability to comfortably navigate new technologies (e.g., Salesforce, Mentorship App)
  • Data-driven approach in presenting/influencing and informing decisions
  • Excellent organizational and communication skills with high level of attention to detail in tasks and interactions

What you'll do:

Support Generation country teams by:

  • Working with country operational leads to design and/or improve mentorship delivery across programs, including but not limited to definition of learner profiles by program, program design based on learners’ needs and identification of best practice activities for each mentorship model
  • Closing data gaps through definition of key performance indicators and improved data collection globally, including efforts to conduct student risk assessments and track effectiveness of interventions
  • Analyzing outcomes / trends using student feedback and performance data to inform mentorship program design and delivery
  • Facilitating quarterly check-ins with staff to measure progress toward mentorship key performance indicators (KPIs)
  • Launching, maintaining and improving Generation Mentorship tool by co-developing operating procotcol for tool usage with country teams and working with Generation Digital team to provide feedback on features/usage
  • Provide expertise on serving vulnerable learner profiles, including learners with disabilities


Plan for long-term success of learner engagement globally by:

  • Collaborating with the Global Director of Learner Engagement to build capacity of country teams by codifying/ promoting best practice, developing mentorship focused training / onboarding for operational leads and establishing a community of learning
  • Develop resources and tools to improve effectiveness of Generation mentors
  • Improving how we track performance and report mentorship data with the goal of enabling real-time analysis by country teams to inform on-going operations and identification of best practices
  • Identifying, cultivating and co-managing global or regional partnerships to support mentorship efforts
  • Supporting efforts to expand learner profiles served by Generation (i.e., specialized mentorship support targeting high need or niche populations)

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.