Learning & Development / Hong Kong

Head of Learning & Development


We’re expanding!

Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

Generation is an independent nonprofit founded in 2014 by McKinsey & Company to help bridge the education to employment gap – at speed and scale. We have trained and graduated 61,000+ people into careers across 16 countries with diverse social, economic and labor-market contexts. Our effort in Hong Kong covers 6 training programs in 3 future-oriented industries since 2018. Over 600 learners have been trained from around 40 cohorts. And the employment rate of our learners after graduation is close to 90%.Everything we do is to support underserved individuals into life-changing careers. We believe our proven methodology can eventually serve millions of stakeholders including individuals and employers. We will never be perfect, and we always have more to learn. We use data, experience, and dialogue to grow and improve. And we are collaborating closely with our partners to drive the systemic change in the education to employment space.


Head of Learning & Development


The Head of Learning & Development is a full-time role that will report directly to the Director of Program of Generation Hong Kong. The Head of Learning & Development will devise, manage and deliver the organization’s learning and development/curriculum strategy, while working closely with training providers, instructors, employer partners and other Generation teams to drive the organization’s mission and goals.

To apply, please send a cover letter and resume with last and expected salaries to hkcareers@generation.org.

To be successful you'll need:

Candidates for this role would be expected to possess the following experience and qualifications:

  • Minimum 5+ years direct supervisory or management experience, preferably in a commercial organisation.
  • At least 5 years of experience designing and delivering multi-week training programs.
  • At least 1 year experience coaching or providing support to instructors.
  • Experience managing relationships and communicating with diverse stakeholders, such as training delivery partners, donors, or employers
  • Innovative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Strong analytical skills and ability to develop data-driven strategy.
  • High degree of independence and experience with self-management.
  • Interest in leading a community based coalition that stretches across multiple local organizations.
  • Self-reflective and open to frequent feedback from students and the leadership team.
  • Positive and solutions-oriented attitude, drive for excellence and ability to be a team player.
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the programme without guidance.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must.
  • Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends in adult learning, issues and the players in the skills training landscape.
  • Experience in working with youth with Special Education Needs and/or in the elderly care industries will be an advantage.

What you'll do:

The key responsibilities are:

Learning and Development Strategy

  • Set and drive the vision for Generation Hong Kong’s instructor support strategy, including new approaches for scale.
  • Collaborate with Generation Hong Kong leadership, business development personnel, and program/operations teams to scope new projects, determine time and cost implications of program design.
  • Conceptualize instructor support into larger programmatic goals and strategies for scale.
  • Provide strategic direction to the learning and development/curriculum and instruction (C&I) team on the execution of the team’s vision, instructor support activities and driving key strategic initiatives.
  • Collaborate with the Global Curriculum & Instruction Lead on the adoption and customization of Generation’s global strategy for instructor staffing, selection, onboarding and professional development.
  • Lead and build capacity of Hong Kong learning and development/C&I team to deliver professional development for instructors (e.g., onboarding, coaching, refresher training, classroom visits, providing evidence-based feedback on observed strengths, areas for improvement and progress towards development goals).

Program Design, Learning and Enhancement

  • Collaborate with internal functional teams (local and global when appropriate) and external stakeholders to lead the design process, ensuring content and activities are relevant and appropriate for the Hong Kong context.
  • Drive activity mapping, a collaborative process with employers to gain insights into current employment landscape and develop Generation’s unique training program, as needed to surface the activities and skills that should be integrated into a learning and development curriculum for new professions targeting youth (including youth with SEN) and middle-aged learners.
  • Manage any logistics or communication with stakeholders associated with activity mapping and/or learning and development curriculum design.
  • Work closely with stakeholders (e.g. technical experts, training delivery partners, employer partners) to gather inputs needed for curriculum design, development, enhancement and to obtain feedback on design as needed.
  • Lead the team to work closely with stakeholders to design, develop, enhance program design and curriculum:
    • Collaborate with employer partners to evaluate professional certification offered by tech companies, such as Microsoft, Google or LinkedIn, and potentially integrate the certification programs into the Generation Hong Kong curriculum.
    • Work with other functional areas to conduct post-program evaluations that includes qualitative and quantitative/data analysis. Combine learnings with insights gathered from employer partners to identify opportunities for improving curriculum and delivery of Generation Hong Kong programs.
    • Collaborate with other functional teams to resolve programmatic issues that affect curriculum design, instruction, and program operations.
  • Provide feedback on global training approaches and tools that are used to support instructor development.

Stakeholder Engagement & Management

  • Lead the identification of training partners for Generation Hong Kong’s various pre-employment training programs and supply instructors as needed.
  • Articulate Generation’s methodology for learning and development to diverse audiences, including employers, funders, training service providers, or other partners.
  • Communicate updates to donors and funders regarding program design, delivery, and quality.
  • Lead the team to collect and evaluate data before, during, and after onboarding and training to identify lessons learned and any additional support for instructors/programs.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.