Learning & Development / Hong Kong

Learning & Development Officer


We’re expanding!

Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

Generation is an independent nonprofit founded in 2014 by McKinsey & Company to help bridge the education to employment gap – at speed and scale. We have trained and graduated 61,000+ people into careers across 16 countries with diverse social, economic and labor-market contexts. Our effort in Hong Kong covers 6 training programs in 3 future-oriented industries since 2018. Over 600 learners have been trained from around 40 cohorts. And the employment rate of our learners after graduation is close to 90%.
Everything we do is to support underserved individuals into life-changing careers. We believe our proven methodology can eventually serve millions of stakeholders including individuals and employers. We will never be perfect, and we always have more to learn. We use data, experience, and dialogue to grow and improve. And we are collaborating closely with our partners to drive the systemic change in the education to employment space.

Learning & Development Officer

Job Overview
The Learning & Development Officer is a full-time role under the Generation X CLAP@JC initiative which focuses on fostering a sustainable ecosystem to facilitate youth with their transition from school to work, enabling them to pursue a fulfilling life through cross-sector collaborations in school, community, and workplace. The Officer will report to the Curriculum & Instruction Manager (L&D function) and would be responsible for curriculum Quality Assurance (QA), onboarding new trainers, delivering Train-the-trainer courses and providing ongoing instructional consultation to existing trainers under the guidance of the management.

To apply, please send a cover letter and resume with last and expected salary to hkcareers@generation.org

To be successful you'll need:

  • Bachelor’s degree required, preferably in education, IT, healthcare or service-related fields.
  • Minimum 3 years in corporate Learning & Development experience (e.g. on-the-job training, new hire onboarding, classroom instruction, coaching, etc.).
  • Comfortable with using technology to collaborate (e.g., Google drive and docs, Zoom video conference, etc.).
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Professional demeanor, excellent organizational, interpersonal and communication skills, and attention to detail.
  • Self-reflective and open to frequent feedback from students and the leadership team.
  • Positive, solutions-oriented attitude, drive for excellence and ability to be a team player.
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the program without guidance.
  • Ability to work against firm deadlines to achieve the targets and objectives.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must.
  • Ideal candidate will have experience teaching young adults, coaching, re-training, educational institutions and/or has knowledge of current trends, issues and the players in the skills training landscape.
  • Immediate availability is preferred.


What you'll do:

  • Ensure the training effectiveness for local curriculum development based on the Master Global Curriculum and design through regular classroom visits.
  • Manage the Learning Management Platforms (Canvas, Codecademy, Datacamp, LinkedIn Learning) for trainers.
  • Identify and resolve programmatic issues that affect curriculum design, instruction, and program implementation, administration, and management.
  • Revamp and improve the training based on the feedback from students or other stakeholders.
  • Manage online and/or in-person onboarding and deliver train-the-trainer course for all new trainers and provide continuous training to trainers to ensure the training effectiveness and meet the Generation global standard.
  • Collect, evaluate and analyze training data in different stages of the program; and provide support and coaching for trainers.
  • Guide trainers in setting professional development plans that include short- and long-term goals.
  • Analyze observation evidence to determine trainer strengths, areas for improvement, and progress toward development goals.
  • Communicate important updates and information about trainers and programs to other internal and external stakeholders.
  • Any ad-hoc duties assigned by the management.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.