Operations / Chile

OPERATIONS ASSOCIATE


Generation Chile seeks to recruit and Operations Associate who embodies our values and is passionate about creating impact in Chile’s education to employment ecosystem.

The Operations Associate will conduct operations analyses, analyzing both program implementation and the overall day to day service levels and key performance indicators. In addition, s/he will develop and monitor data quality metrics and ensure organization data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits. In addition to performing financial and operational modelling, the Operations Associate is expected to develop new models that underpin sound organization decisions. He/she should recognize that streamlining and improving of internal and external reporting is key to success of the organization.

The position will be based in Santiago City. Compensation and benefits package competitive with NGO industry standards.

Interested applicants should submit a resume and cover letter by email to contactochile@generation.org. Applications will be received until January 7th, when they will begin to be processed continuously.


To be successful you'll need:

 

  • High level of proficiency Microsoft suits, especially excel
  • Minimum of 2-3 years’ experience working with data.
  • Ability to handle sensitive, highly confidential information
  • Experience in implementing setting up reporting dashboards instrumental in critical business decision making process
  • Work experience as a Business Analyst in a financial, BPO, Research or Marketing environment is highly desired
  • Excellent communication skills in English (verbal and written), with the ability to provide clear and effective advice on a range of people issues
  • Proactive, adaptable, and resourceful with a pragmatic, solution focused approach to people issues
  • Good coaching and mentoring skills and an approach that builds capacity rather than dependency
  • Able to work independently and on own initiative, making informed and sensible judgements as well as working as part of a wider team
  • Seen as a credible source of advice and experienced in effectively resolving complex data and business matters

 

 


What you'll do:

  • Determine operational objectives by studying different functions; gathering information; evaluating output requirements and formats
  • Creating a detailed business analysis, outlining problems, opportunities, and solutions for Generation
  • Select features, build, and optimize models using classical statistics and/or machine learning techniques.
  • Enhance data collection procedures to include information that is relevant for building analytic systems.
  • Process, cleanse, and verify the integrity of data used for analysis.
  • Carry out ad-hoc analysis and present the results in a clear manner.
  • Collaborate with Generation CoEs and local teams from different countries to understand and prioritize the organization’s needs and design potential solutions based on business use cases.
  • Create analytical models, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies.
  • Create visualizations using state of the art visualization tools.
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Improve systems by studying current practices, designing modifications
  • Recommend controls by identifying problems; writing improved procedures
  • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.