The Operations Business Analyst will conduct operations analyses, analyzing both program implementation and the overall day to day service levels and key performance indicators. In addition, he/she will develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits. In addition to performing financial and operational modelling, the Operations Business Analyst is expected to develop new models that underpin sound business decisions. He/she should recognize that streamlining and improving of internal and external reporting is key to success of the organization. For this role, we require an individual with at least 5 years experience in forecasting, budgeting and financial analysis combined with understanding of key performance indicators. We are looking for candidates with a proven track record of solving complex and ambiguous problems in a structured way.
The role reports to the Strategy, Insights and Data Manager.
This position is a 2-year fixed term employment engagement with a possibility of renewal based on performance.
Please send an application attaching a CV to firstname.lastname@example.org on or before 12pm Thursday 31st January 2020.
To be successful you'll need:
Essential Skills and Experience
- Professional qualification of a post graduate Diploma/Degree in analytics or a business-related course.
- High level of proficiency Microsoft suits, especially excel
- Minimum of 3-5 years’ experience working with Power BI, Tableau, Survey to Go, SPSS
- Ability to handle sensitive, highly confidential information.
- Experience in implementing setting up reporting dashboards instrumental in critical business decision making process
- Work experience as a Business Analyst in a financial, BPO, Research and Marketing environment is highly desired.
Required Competencies and Mindsets
- Excellent communication skills in English (verbal and written), with the ability to provide clear and effective advice on a range of people issues.
- Strong sense of urgency
- Proactive, adaptable and resourceful with a pragmatic, solution focused approach to people issues.
- Good coaching and mentoring skills and an approach that builds capacity rather than dependency.
- Able to work independently and on own initiative, making informed and sensible judgements as well as working as part of a wider team.
- Seen as a credible source of advice and experienced in effectively resolving complex data and business matters.
What you'll do:
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
- Select features, build and optimize models using classical statistics and/or machine learning techniques.
- Enhance data collection procedures to include information that is relevant for building analytic systems.
- Process, cleanse, and verify the integrity of data used for analysis.
- Carry out ad-hoc analysis and present the results in a clear manner.
- Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases.
- Create various machine learning-based tools on processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies.
- Create visualizations using state of the art visualization tools.
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices; designing modifications
- Recommend controls by identifying problems; writing improved procedures
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
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