Operations / Thailand

Operations Lead

The Operations Lead is a full-time role that will report directly to the Country Lead of Generation Thailand. S/he will lead the planning and development of Generation Thailand’s portfolio of programmes and will be directly responsible for overseeing the implementation/execution of these programmes. S/he will also manage a team of Program Managers, and will also work closely with other functional teams such as Curriculum & Instruction, Business Development, and Marketing.

Interested applicants should send a cover letter and resume to ​iyan.librata@generation.org​ by 28th February 2021.

This position is open for Thailand Citizens and Permanent Residents.

Location: Bangkok, Thailand

To be successful you'll need:

  • Recommended minimum 5+ years direct supervisory or management experience, preferably in education, government or a commercial organization. Experience collaborating with Thailand based public/private educational institutions is a big plus
  • Some experience overseeing operations for a multi-week training programs for adult learners will be preferred. Need to have a decent understanding of various challenges/constraints/scenarios involved in running a ‘class-room’ based training program
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets
  • Action oriented problem-solver with a passion/obsession for execution; Does not hesitate to roll-up-the-sleeves and get involved in ‘doing’ the actual work when required
  • Professional demeanour, excellent organizational, interpersonal and communication skills (English required) and attention to detail
  • Adaptable and Self-reflective; open to incorporate feedback and rapidly adapt
  • Positive, solutions orientated attitude, drive for excellence and ability to be a team player
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the programme without guidance
  • Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends, issues and the players in the skills training landscape

What you'll do:


  • Lead the design of training programs for entry level jobs with the objective of making them sustainable, scalable and replicable across the skills training landscape
  • Work closely with the Curriculum & Instruction Team to provide input, support and strategic feedback for new or existing program development
  • Contribute to developing the strategy for scaling up training models – how to scale, who to scale with, when and where to scale
  • Develop relevant program budgets, lead coordination with Global teams for country specific models and activities
  • Contribute to the development of systems, processes and tools for existing and new programs and oversee the data collection process.
  • Lead the identification and onboarding of delivery partners; negotiating contracts with delivery partners in collaboration with the Country Lead


  • Oversee the implementation of training programs and ensure key program objectives of scale and placements are met
  • Conduct periodic provider evaluation to ensure Generation is improving the quality of implementation where possible
  • Manage and develop all Delivery-partner relationships and ensure adherence to Generation methodology across the employer engagement, recruitment, screening, training, mentorship and employment transition phases, including but not limited to the following:

Employer engagement: ​Develop an employer pipeline in accordance with the scale up plan

  • Ensure sufficient numbers of job openings are secured before launching a cohort (typically 1.5 times the estimate numbers of participants)
  • Identify and grow key employer partnerships via the BD team
  • Create processes and tools to engage employers on a regular basis, and collect evidence of success for placed trainees
  • Create employer collateral, including pitch decks, FAQs, engagement plans etc. to be used by the BD team for employer facing activities

Recruiting: ​Plan and manage recruitment of participants

  • Plan and implement recruitment activities using appropriate promotional or marketing methods, such as social media campaigns, presentations to/with community-based organisations, referrals from Generation alumni, individual student outreach.
  • Build partnerships with community organizations, job boards and Government agencies to act as recruitment channels and create awareness among job seekers
  • Ensure the selection of students in accordance with the recruitment guidelines. This may include conducting applicable eligibility checks, planning and overseeing the intake process of all students, including medical testing & pre-work.

Bootcamp: ​Oversee the training program

  • Serve as the primary point of contact for all the operational matters and ensure quality assurance on various stages of methodology.
  • Collaborate with partners and team to evaluate training quality and overall program against agreed upon objectives. Resolve any areas that need attention and lead the coordination activities with training partners.

Transition to placement and mentorship: ​Oversee participant’s transition to full time employment via the Program Management team.

  • Oversee the design and implementation of mentorship and any additional social support services for our graduating cohorts
  • Oversee the management of placement activities with employer partners, continuously collect placement data and insights to improve processes
  • Collect performance data of placed participants and employer feedback post placements and use the insights to improve the program design


  • Taking full ownership of the global database tools and ensure data is entered on time, is accurate and complete via the PM team
  • Being primary point of contact for Generation TH operations for Generation Global, funders, delivery partners, students and employers for all data requirements
  • Keep all student and employer data up to date, and reflected correctly on Generation TH dashboards including the management of placement data
  • Ensure Generation TH program and centre staff (Instructors/Mentors, Project Manager, Program coordinators) are fully trained in using all the digital tools (GenData, GenRecruiting, etc) before any cohort begins
  • Providing a platform for providing IT support, and ensuring compliance with Generation’s data policies and processes across all centres
  • Develop country resources to support users with their journey of using our tools (i-e improvement in the application of proprietary data systems)


  • Ensure consistent communication with Generation TH Country Lead, Board of Directors (if needed), and key external stakeholders, including drafting coalition update emails, disseminating minutes, and leading regular calls.
  • Lead the calls with relevant Global Functions to ensure that the country requirements are met in a timely manner.
  • All other duties as assigned by the Generation TH Country Lead



About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.