Program Coordinator / Australia

Program Coordinator – Australia

Are you an experienced program coordinator with experience in mentoring or delivering personal development programs?

We are seeking a talented Program Coordinator, interested in coordinating program operations and providing support to disconnected individuals attending the Generation employment training program. As a Program Coordinator you will provide daily support to students during training and ongoing guidance after the training to help students achieve meaningful employment. You will report to the National Programs Manager.

You will work closely with all the students on your program (20-25 per cohort), supporting the selection process, helping students to plan how to address barriers they expect to come up against, and being their primary point of contact when something unexpected arises. You will be a constant presence in the classroom, supporting the instructor to create the learning culture and ensuring the smooth operation of the logistical side of the program. You’ll have the opportunity to run workshops with students which address common barriers to employment and arms them with the tools required to be successful in their journey to meaningful work. You will assist in the process of supporting in securing student work experience and supporting students on their pathway to employment after the program has completed.

Type of role: Permanent, full time

Location: Sydney CBD, Parramatta and travel across the Western Sydney regionTo apply, please submit a CV and cover letter to


  • Work on and be a driving force in an exciting new program in a start-up environment
  • Contribute to an important social mission in Australia, improving education and employment opportunities for people from disadvantaged backgrounds
  • Work in a well-supported, international team setting with other Generation teams globally
  • Join an organisation that will challenge you and invest in your professional development on an on-going basis

To be successful you'll need:

  • At least 2 years experience in program coordination, preferably in a not for profit, start-up or social enterprise environment
  • Experience working with disconnected communities and providing mentoring support to people of different backgrounds
  • Experience developing and delivering tailored plans for individual support and identifying relevant referral pathways.
  • Experience developing program operational procedures and/or resources.
  • Excellent attention to detail with the ability to plan and anticipate need.
  • High degree of self-motivation and independence whilst also being a team player.
  • Self-reflective and open to feedback from students and Generation team.
  • A professional demeanour, excellent organisational, interpersonal and communication skills.
  • Entrepreneurial and proactive mindset required in the start-up environment to deliver against targets and seek opportunities for improvement/growth without instruction.

You are energised at the thought of supporting people into employment and on their personal development journey. You have experience coordinating not-for-profit or social enterprise programs. You have experience providing mentoring support to disconnected young people, new Australians or people facing barriers to employment. You are comfortable diving into a role and using your initiative to overcome obstacles. You have immaculate attention to detail and are comfortable learning to use a variety of IT systems and processes. You have outstanding interpersonal skills and a positive spirit to work closely with participants and stakeholders from diverse backgrounds. ​You are excellent at anticipating need and providing support to other team members to ensure programs run smoothly. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.

What you'll do:

Program Coordination

  • Be the first point of contact for students and delivery partners for the program.
  • Manage the day-to-day logistical operations of the program, which may include booking venues, organising materials and coordinating guest speakers.
  • Liaising with students and employers to support in the work experience and job placement process.
  • Supporting the recruitment process, through meeting with local community organisations, assisting in the alumni referral process and communicating with other recruitment partners.
  • Assisting in the selection process, through organising info sessions, interviewing potential candidates and conducting pre-program follow-ups.
  • Providing ongoing assistance to students through the enrolment process to ensure turnout on Day 1 of the program.
  • Support Generation’s Impact Monitoring & Evaluation (M&E)  by collecting data and feedback from students where advised, ensuring we have an accurate record of student progress into the workforce.

Mentorship and support

  • Develop Student Support Plans, to identify risks, track progress and create individualised approach to the type to the type of support required for each student.
  • Conduct weekly mentorship check-ins to help students overcome issues preventing them from succeeding in the program.
  • Provide informal, ad hoc support to students outside of regular check-in, through quick chat, text or phone call. 
  • Develop relationships with key community organisations and social services. Link students with appropriate supports as needed.

Career/academic coach

  • At the outset of the program, work with each student to develop individual Goal Achievement Plans, to identify ambitions and plan for any possible barriers which may be faced in achieving them. 
  • Post-program, work with each student to develop Pathway to Employment Plans, to help students identify employment opportunities and support them to achieve them. Conduct regular check-ins and provide additional support where required to ensure all students achieve employment.
  • Provide support and guidance as students adapt to their new workplace after the program. 
  • Conduct workshops developing essential soft skills key to successful employment as and when needed.
  • Consistently track interactions and update participant tracker.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.