Program Coordinator / Singapore

Program Coordinator (Learner Engagement)


As part of Generation Singapore, the program coordinator will join a fast-paced collaborative team dedicated to creating impact for jobseekers in Singapore. The program coordinator would be responsible for the following tasks (up to 3 cohorts at a time):
1. Responsible for learner well-being; manage all learner facing communication and offer ongoing support to troubleshoot key learner concerns
2. Plan and execute co-curricular activities throughout the program (Eg: program orientation, employer and mentor matching activities, graduation etc.)
3. Coordinate mentorship activities between volunteers and learners
4. Maintain and report learner related data using Generation data processes and systems

Applicants must have the right to work in Singapore.

TO APPLY please write to iyan.librata@generation.org with your resume and ‘Program Coordinator (Learner Engagement)’ in the subject line.


To be successful you'll need:

Technical Skills and Competencies:

  • Should be an extrovert who enjoys working with people and has a passion for supporting jobseekers of all ages to get a job
  • Prior experience in customer service, hospitality, student management, career counselling will be preferred
  •  Should be an excellent communicator and can customize her/his communication to a diverse learner group
  •  Should have the ability to remain calm in adverse situations, and can prioritize learner interest and well-being above all
  •  Comfortable with speaking to a large group of learners, and making
    ad-hoc presentations to explain complex messages to learners in a simple way
  •  Detail oriented and a task master mindset to plan and execute learner facing activities effectively
  •  Should be comfortable to work on digital tools such as PPT and excel
    (open to taking additional trainings for tools like Salesforce)
  • A self-starter and takes end to end ownership of tasks assigned; open to asking for help where required and can collaborate extensively across the organization

Qualification:
Open to all education qualifications if you match the competencies mentioned above, No prior work experienced required in this field.


What you'll do:

Key responsibilities:

1) Learner well-being
a. Collaborate with the program team and prepare learner communication and instance management plan for every cohort
b. Establish a warm and supportive relationship with every learner through formal and informal touchpoints (Eg: office hours,lunch with learners etc.)
c. Lead the troubleshooting of learner concerns and issues, and escalate where required to the program team, instructors, and mentors
d. Encourage peer-support among learners to resolve common concerns, and connect them with the larger Generation alumni community where required

2) Co-curricular activities

a. Collaborate with the program team and prepare the cocurricular activities calendar for every cohort
b. Prepare and execute key activities such as welcome to Generation sessions, placement orientation, mentorship introduction, employer-learner matching process and employer
networking (collaborate with the Program manager to align on
key messages and outcomes for each activity)

3) Mentorship coordina
tion
a. Collaborate with the Learner Engagement Manager to align on the mentorship activities for each cohort
b. Develop a deeper understanding of every learner’s strengths and areas of support needed and collaborate with volunteer mentors to execute personalized support to learners
c. Manage regular check-ins with volunteer mentors and learners after the bootcamp, and escalate key concerns/issues highlighted to the program team

4) Data and reporting

a. Maintain all learner data for select cohorts in standard format on Generation-Salesforce portal
b. Regularly update the data systems with latest information on learners (up to 6 months from graduation) and provide on demand reports on learner progress
Additionally, the program coordinator may need to take on ad-hoc responsibilities delegated by the Operations Lead, typically related to learner facing work or general coordination of program specific activities/events.


About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.