Program Coordinator (Learner Success)
We are seeking full time Program Coordinator (Learner Success), preferable based out of Bangkok, to join a fast-paced, collaborative team dedicate to creating impact for jobseekers in Thailand. The Program Coordinator (Learner Success) will be responsible for executing the Learner Engagement strategy, including the following tasks:
1. Responsible for learner well-being; manage all learner facing communication and offer ongoing support to troubleshoot key learner concerns;
2. Plan and execute co-curricular activities throughout the program (Eg: program orientation, employer and mentor matching activities, graduation etc.);
3. Coordinate mentorship activities between volunteers and learners; and
4. Maintain and report learner related data using Generation data processes and systems.
WHY JOIN US:
• Work on and be a driving force in an exciting new program in a start-up like environment
• Contribute to an important social mission in Thailand, improving education and employment opportunities
• Work in a well-supported, international team setting with other Generation teams globally, and a high caliber team to strengthen your problem-solving skills
• Join an organization that will challenge you and invest in your professional development on an on-going basis
The shortlisting of applications may begin immediately. Generation provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status.
To find out more about us, please refer to our website at thailand.generation.org
This position is open for Thailand Citizens and Permanent Residents.
Type of employment: Full-time (1 year with the possibility of extension)
Location: Bangkok, Thailand
Interested applicants should submit a resume and cover letter by email to firstname.lastname@example.org by 19 October 2021
To be successful you'll need:
TO BE SUCCESSFUL YOU’LL NEED (but not limit to):
- University degree, preferably with a master’s degree in education, social science, communication, healthcare, or hospitality related field
- Minimum of 3 years of demonstrable experience in program management, program coordination, organizing in-class and virtual teaching and/or training, and monitoring of program activities
- Fluency in Thai and English language skills (written and spoken)
- Knowledge of employability of youth and disadvantaged groups in Thailand context is desirable.
Also you should be/have:
- An extrovert who enjoys working with people and has a passion for supporting jobseekers of all ages to get a job
- Prior experience in customer service, hospitality, student management, career counselling will be preferred
- An excellent communicator and can customize her/his communication to a diverse learner group
- The ability to remain calm in adverse situations, and can prioritize learner interest and well-being above all
- Comfortable with speaking to a large group of learners, and making ad-hoc presentations to explain complex messages to learners in a simple way
- Detail oriented and a task master mindset to plan and execute learner facing activities effectively
- Comfortable to work on digital tools such as PPT and excel (open to taking additional trainings for tools like Salesforce)
- A self-starter and takes end to end ownership of tasks assigned; open to asking for help where required and can collaborate extensively across the organization
What you'll do:
a. Collaborate with the program team and prepare learner communication and instance management plan for every cohort
b. Establish a warm and supportive relationship with every learner through formal and informal touchpoints (Eg: office hours, lunch with learners etc.)
c. Lead the troubleshooting of learner concerns and issues, and escalate where required to the program team, instructors, and mentors
d. Encourage peer-support among learners to resolve common concerns, and connect them with the larger Generation alumni community where required
a. Collaborate with the program team and prepare the co-curricular activities calendar for every cohort
b. Prepare and execute key activities such as welcome to Generation sessions, placement orientation, mentorship introduction, employer-learner matching process and employer networking (collaborate with the Program manager to align on key messages and outcomes for each activity)
a. Collaborate with the Learner Engagement Manager to align on the mentorship activities for each cohort
b. Develop a deeper understanding of all learner’s strengths and areas of support needed and collaborate with volunteer mentors to execute personalized support to learners
c. Manage regular check-ins with volunteer mentors and learners after the bootcamp, and escalate key concerns/issues highlighted to the program team
Data and reporting
a. Maintain all learner data for select cohorts in standard format on Generation Salesforce portal
b. Regularly update the data systems with latest information on learners (up to 6 months from graduation) and provide on demand reports on learner progress
Additionally, the program coordinator may need to take on ad-hoc responsibilities delegated by Country Program Lead, typically related to learner facing work or general coordination of program specific activities/events.
Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.
We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.
Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.