We are seeking a talented Program Lead interested in managing operations and training delivery for Generation in Singapore.
Interested applicants should submit a resume and cover letter by email to email@example.com; Applications will be accepted on a rolling basis.
To be successful you'll need:
Experience and mindsets
- Recommended minimum 5+ years direct supervisory or management experience, preferably in education, government or a commercial organization. Experience collaborating with Singapore based public/private educational institutions is a big plus
- Some experience designing and/or delivering multi-week training programs for adult learners will be preferred. Need to have a decent understanding of various challenges/constraints/scenarios involved in running a ‘class-room’ based training program
- Some experience coaching or providing professional development for instructors/teaching staff or operations staff will be preferred
- Creative and analytical thinker with a track record of managing projects and delivering operational targets
- Action oriented problem-solver with a passion/obsession for execution; Does not hesitate to roll-up-the-sleeves and get involved in ‘doing’ the actual work when required
- Professional demeanor, excellent organizational, interpersonal and communication skills (English required) and attention to detail
- Adaptable and Self-reflective; open to incorporate feedback and rapidly adapt
- Positive, solutions orientated attitude, drive for excellence and ability to be a team player
- Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the programme without guidance
- Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends, issues and the players in the skills training landscape
- Experience working in Singapore is required
What you'll do:
As the Program Lead reporting to the Generation Asia-Pacific CEO & COO, you, along with your team (2-3) will drive and execute the country strategy in collaboration with the local partners. You will be the primary point of contact for Generation operations in the country and expected to manage the end-to-end delivery of the Generation methodology, including recruiting, training, and placing learners into pre-agreed vacancies with employers, as well as follow-up with our learners post placement.
This is a full-time role (5 days a week) based in Singapore. You will be supported by the Asia-Pacific team, also based in Singapore, the Global teams including the Curriculum and Instruction team, the Digital and Data team, the Business Development team and Global CEO/COO for strategic guidance.
You and your team will be accountable for:
1) Overall Operations & Program Management: meeting operational targets for ongoing programs, being run in collaboration with local partners (Eg: Enrollment, Placement, On-job retention etc.)
- Collaborate with training partners to ensure smooth functioning of end-to-end processes including learner recruitment, in-class training, jobs-matching & transition to employment, in accordance with pre-agreed program specifications as per Generation methodology
- Ensure that the capability building deliverables for our training partners are met by way of coaching the partner staff in above referenced processes (coordinate training seminars for staff where required)
- Learner Recruiting: Support the training partners to manage recruitment & intake of Generation Learners as per pre-agreed screening criteria (could include pre-work, selection tests & interviews)
- Training bootcamp support: Support daily program operations during the 8-12 week in-class training bootcamp; coordinate availability of Generation trained instructors, training material and any additional support as and when required to ensure high-quality training delivery
- Support training partners in strategizing and executing ‘Placement’ activities for graduating learners, including industry outreach, jobs matching and learner preparation
- Follow up with our alumni and employers to collect ongoing feedback on their workplace performance (ROI) and use the insights to constantly recommend improvements to the operating model
- Serve as primary point of contact for Generation’s local partners in the country and assist pro-actively in solving operational problems
- Assist the Training partners in facilitating post-placement support groups for Generation graduates
- Maintain Generation’s central database and conduct regular analysis to recommend improvements to the operating model
- Ensure consistent communication with Generation coalition (local partners, Generation regional and global teams), including drafting weekly coalition update emails and leading weekly calls
2) Training Quality: Ensuring the quality of training delivery and learning outcomes are on par with the pre-agreed standards for a Generation Bootcamp
- Instructor Onboarding:
- Collaborate with the Global Curriculum & Instruction Lead on the adoption and customization of Generation’s global strategy for instructor onboarding and development
- Design and customize instructor onboarding agendas and session plans; Facilitate online and / or in-person onboarding and training for Generation instructors, engaging them in an adult-appropriate, participatory way
- Serve as a primary point of contact for all instructors to resolve questions/concerns regarding the training curriculum or any other in-class issues
- Instructor Professional Development:
- Conduct regular classroom visits for instructors using relevant observation tools (e.g., instructional delivery checklist or instructional effectiveness rubric).
- Analyze observation evidence to determine instructor strengths, areas for improvement, and progress toward development goals.
- Deliver professional development to instructors (e.g., coaching, refresher training, etc.) to help them improve their delivery of the Generation methodology and instructional practice.
- Create culture and community among instructors, motivating them and their participants to reach their full potential and invest in Generation’s mission.
- Program Learning and Improvement:
- Identify session design and classroom delivery opportunities, challenges, and lessons learned, communicating that information to the Global/Regional Curriculum & Instruction Team.
- Collaborate with Curriculum & Instruction Team to resolve programmatic issues that affect curriculum design, instruction, and program operations
- Support the Global curriculum lead in revising curricula based on lessons learned.
- Provide feedback on global training approaches and tools that are used to support instructor development.
3) Partner Management: Collaborating with key institutional stake-holders for ongoing program evaluation and expectation management
- Ensure consistent communication with all senior and junior stakeholders at the Funder and Training partners in order to manage ongoing expectation setting about program outcomes
- Prepare and present regular dashboards customized for various stakeholders
- Collect regular program feedback from all key stakeholders and recommend improvements
- All other duties as assigned by the Generation Senior Management Team
Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.
We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.
Today, Generation is active in nine countries—99 cities and 256 sites—with diverse social, economic and labor-market contexts.