Program Coordinator / Hong Kong

Program Manager (Eldercare)


Generation Hong Kong seeks to recruit a Program Manager (Eldercare) to join an exciting new initiative on eldercare, aiming to sow the seeds on a new direction towards replenishing the eldercare sector with a reliable source of committed and compassionate new joiners, through direct involvement from like-minded employers in the end-to-end journey. The goal is that the passionate, empathetic graduates of the Program, with the way they approach their daily efforts, will also help inspire and amplify compassionate values among the clients and carers that they will serve.

To apply, please send a cover letter and resume to hkcareers@generation.org by July 15.


To be successful you'll need:

Candidates for this role would be expected to possess the following experience and qualifications:

  • Minimum 5 years direct supervisory or management experience; extensive contacts within the eldercare landscape will be an advantage.
  • Strong understanding on the current trends, gaps and skills training landscape of the eldercare sector.
  • Passionate to drive a compassionate-based project for the eldercare sector.
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Professional demeanour, excellent organizational, interpersonal and communication skills, and attention to detail.
  • Self-reflective and open to frequent feedback from students and the leadership team.
  • Positive, solutions-orientated attitude, drive for excellence and ability to be a team player.
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the program without guidance.
  • Ability to work against firm deadlines to achieve the targets and objectives.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must.

What you'll do:

The Program Manager (Eldercare) is a full-time role that will report directly to the Program & Operations Lead of Generation HK. The key responsibilities are:

 Overall Program Management: meeting operational targets for ongoing programs, being run in collaboration with local partners or by in house delivery team (Eg: Enrollment, Placement, On-job retention etc.)

  • Collaborate with external training partners / in house delivery staff (instructors / mentors) to ensure smooth functioning of end-to-end processes including learner recruitment, in-class training, jobs-matching & transition to employment, in accordance with pre-agreed program specifications.
  • Ensure that the capability building deliverables for our training partners are met by way of coaching the partner staff in above referenced processes (coordinate training seminars for staff where required).
  • Learner Recruiting: manage recruitment & intake of learners as per pre-agreed screening criteria (could include pre-work, selection tests & interviews).
  • Training bootcamp support: Oversee the daily program operations during the training bootcamp; coordinate availability of instructors, training material and any additional support as and when required to ensure high-quality training delivery.
  • Support training partners / Manage the in-house delivery staff in strategizing and executing ‘Placement’ activities for graduating learners, including industry outreach, jobs matching and learner preparation.
  • Follow up with alumni and employers to collect ongoing feedback on their workplace performance (ROI) and use the insights to constantly recommend improvements to the operating model.
  • Serve as primary point of contact for local partners and assist pro-actively in solving operational problems.
  • Assist the training partners in facilitating post-placement support groups for Generation graduates.
  • Maintain central database and conduct regular analysis to recommend improvements to the operating model.

Partner Management: Collaborating with key institutional stake-holders for ongoing program evaluation and expectation management

  • Ensure consistent communication with all senior and junior stakeholders at the Funder, the employers and the training partners in order to manage ongoing expectation setting about program outcomes.
  • Prepare and present regular dashboards customized for various stakeholders.
  • Collect regular program feedback from all key stakeholders and recommend improvements.
  • All other duties as assigned by the Senior Management Team.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.