/ Thailand

Program Manager (Healthcare Program)

We are seeking a talented Programme Manager interested in playing a hands-on role managing operations and training delivery for Generation in Thailand. Generation Thailand is recruiting for a Program Manager to launch and scale up our impact here, building on Generation’s global successes to date. You will play a key role in the development and expansion of our programmes. You’ll be responsible for healthcare programs, with the possibility of managing other exciting concurrent program in technology digital and new to-be-identified programs in the future.

You will be involved in learner recruitment, employer engagement and be liaising very closely with our delivery partners. Part of your day-to-day work will be coordinating all the logistics to ensure the programmes run smoothly.

This position is open for Thailand Citizens only.

Type of employment: Full-time employment position for 1-year (with possibility of extension, subject to funding)
Working Environment: This position is based in Bangkok, Thailand. Working arrangement is flexible (able to visit the office at least twice a week).
Start Date: As soon as possible

Interested candidates should apply and submit a motivational letter, comprehensive CV, expected salary and details of at least 2 referees to darin.sangsing@generation.org

To be successful you'll need:

Candidates for this role would be expected to possess the following experience and qualifications:

  • Minimum 5 years direct supervisory or management experience; extensive contacts within the NGO/Healthcare/Education landscape will be an advantage.
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Professional demeanor, excellent organizational, interpersonal and communication skills, and attention to detail.
  • Self-reflective and open to frequent feedback from students and the leadership team.
  • Positive, solutions-orientated attitude, drive for excellence and ability to be a team player.
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the program without guidance.
  • Ability to work against firm deadlines to achieve the targets and objectives.
  • Excellent command of written and spoken English and Thai is a must.
  • Ideal candidate will have experience working within healthcare-related industry and/or has knowledge of current trends, issues, and the players in the skills training landscape.

What you'll do:

The Program Manager is a full-time role that will report directly to the Program Lead of Generation Thailand. The key responsibilities are:

Managing ongoing Generation programs in Thailand: meeting operational targets for these ongoing programmes, being run in collaboration with training and delivery partners

  • Collaborate with partners to ensure smooth functioning of end-to-end processes including learner recruitment, in-class training, jobs-matching & transition to employment, in accordance with pre-agreed program specifications
  • Ensure that the capability building deliverables for our delivery partners are met by way of coaching the partner staff in above referenced processes (coordinate training of staff where required after consultation with Curriculum and Instruction Manager)
  • Learner Recruiting: manage/support recruitment & intake of learners as per pre-agreed screening criteria (could include pre-work, selection tests & interviews)
  • Training bootcamp support: Oversee/Support the daily program operations during the training bootcamp; coordinate coaching of instructors, training material and any additional support as and when required to ensure high-quality training delivery
  • Support team in strategizing and executing ‘Placement’ activities for graduating learners, including industry outreach, jobs matching and learner preparation
  • Follow up with alumni and employers to collect ongoing feedback on their workplace performance (ROI) and use the insights to constantly recommend improvements to the operating model
  • Serve as primary point of contact for local partners and assist proactively in solving operational problems
  • Assist the delivery partners in facilitating post-placement support groups for Generation graduates
  • Maintain central database and conduct regular analysis to recommend improvements to the operating model
  • Ensure consistent communication with coalition (local partners, Generation regional and global teams and local team)

Supporting Partner Management: Collaborating with key institutional stakeholders for ongoing program evaluation and expectation management

  • Ensure consistent communication with the funder and delivery partners in order to manage ongoing expectation setting about program outcomes
  • Prepare and present regular dashboards customized for various stakeholders
  • Collect regular program feedback from all key stakeholders and recommend improvements
  • All other duties as assigned by supervisor

Cross-supporting Community and institutions

  • Build and maintain partnerships with community partners, NGOs and institutions to expand the reach to potential learner population
  • Coordinate within the team to provide support for community partners, NGOs and institutions as necessary

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.