Program Manager / Hong Kong

Program Manager

Generation is the fastest-scaling and largest demand-driven global youth employment program by annual volume. In five years of operation, we have trained and graduated 47,000+ young people into careers across 16 countries. Our mission is to transform education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. We have a methodology that we believe can serve hundreds of thousands—and eventually millions—of people who are unemployed, underemployed, or need to learn new skills. Our program creates real business value for employers and lasting career impact for participants. The Generation methodology demonstrates a model that is scalable and replicable, and is designed in pursuit of return-on-investment outcomes for learners and employers alike.

Generation demonstrates a model that is globally scalable and replicable, and proves value to both learners and employers. Generation recruits, trains, and places needful individuals into careers; and, once the latter are on the job, Generation measures the return on investment for both graduates and employer partners over time. For our graduates, we track personal and financial well-being; and, for our employers, we assess the performance of Generation graduates relative to their non-Generation job peers along productivity and quality outcomes, retention, and speed to promotion.

Generation Hong Kong launched as a non-profit in the name of “Generation: You Employed (HK) Limited” under Section 88 in early 2018, aiming to tackle the gap between education to employment in Hong Kong. To-date, Generation Hong Kong has graduated ~500 students to-date in six professions.

Generation Hong Kong seeks to recruit a Program Manager to join the Generation X CLAP initiative and be a part of the driving force to lead the shaping of the program, the program operations and to provide support to disconnected individuals attending the Generation X CLAP program.

To apply, please send in your cover letter and resume to

To be successful you'll need:

Candidates for this role would be expected to possess the following experience and qualifications:

  • Minimum 3 years direct supervisory or management experience; extensive contacts within the NGO/education landscape will be an advantage.
  • Creative and analytical thinker with a track record of managing projects and delivering operational targets.
  • Professional demeanour, excellent organizational, interpersonal and communication skills, and attention to detail.
  • Self-reflective and open to frequent feedback from students and the leadership team.
  • Positive, solutions-orientated attitude, drive for excellence and ability to be a team player.
  • Entrepreneurial, creative, proactive mindset required of start-ups that takes ownership for targets and seeks opportunities for improvement / growth of the program without guidance.
  • Ability to work against firm deadlines to achieve the targets and objectives.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must.
  • Ideal candidate will have experience working with educational institutions, and/or has knowledge of current trends, issues and the players in the skills training landscape.

What you'll do:

The Program Manager is a full-time role that will report directly to the Director of Program of Generation HK. The key responsibilities are:

Supporting Director of Program on Generation X CLAP Operations & Program Management: meeting operational targets for ongoing programs, being run in collaboration with local partners or by in house delivery team (Eg: Enrollment, Placement, On-job retention etc.)

  • Collaborate with external training partners / in house delivery staff (instructors / mentors) to ensure smooth functioning of end-to-end processes including learner recruitment, in-class training, jobs-matching & transition to employment, in accordance with pre-agreed program specifications
  • Ensure that the capability building deliverables for our training partners are met by way of coaching the partner staff in above referenced processes (coordinate training seminars for staff where required)
  • Learner Recruiting: manage recruitment & intake of learners as per pre-agreed screening criteria (could include pre-work, selection tests & interviews)
  • Training bootcamp support: Oversee the daily program operations during the training bootcamp; coordinate availability of instructors, training material and any additional support as and when required to ensure high-quality training delivery
  • Support training partners / Manage the in-house delivery staff in strategizing and executing ‘Placement’ activities for graduating learners, including industry outreach, jobs matching and learner preparation
  • Follow up with alumni and employers to collect ongoing feedback on their workplace performance (ROI) and use the insights to constantly recommend improvements to the operating model
  • Serve as primary point of contact for local partners and assist pro-actively in solving operational problems
  • Assist the training partners in facilitating post-placement support groups for Generation graduates
  • Maintain central database and conduct regular analysis to recommend improvements to the operating model
  • Ensure consistent communication with coalition (local partners, Generation regional and global teams), including drafting weekly coalition update emails and leading weekly calls


Supporting Partner Management: Collaborating with key institutional stake-holders for ongoing program evaluation and expectation management

  • Ensure consistent communication with all senior and junior stakeholders at the Funder and Training partners in order to manage ongoing expectation setting about program outcomes
  • Prepare and present regular dashboards customized for various stakeholders
  • Collect regular program feedback from all key stakeholders and recommend improvements
  • All other duties as assigned by the Senior Management Team

Cross-supporting Community and School:

  • Build and maintain partnerships with community partners, NGOs and schools to expand the reach to potential student population, especially the NEET in the community and potential school drop-outs from network schools
  • Coordinate within the team to provide support for community partners, NGOs and schools as necessary

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.