Operations, Program Manager / Hong Kong

Program Manager/Assistant Program Manager


We’re expanding!


Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

Generation is an independent non-profit founded in 2014 by McKinsey & Company to help bridge the education to employment gap – at speed and scale. We have trained and graduated 70,000+ people into careers across 17 countries with diverse social, economic and labor-market contexts. Our effort in Hong Kong covers 6 training programs in 3 future-oriented industries since 2018. Over 600 learners have been trained from around 40 cohorts. And the employment rate of our learners after graduation is close to 90%.

Everything we do is to support underserved individuals into life-changing careers. We believe our proven methodology can eventually serve millions of stakeholders including individuals and employers. We will never be perfect, and we always have more to learn. We use data, experience, and dialogue to grow and improve. And we are collaborating closely with our partners to drive the systemic change in the education to employment space.

Program Manager/Assistant Program Manager

Job Overview
The Program Manager/Assistant Program Manager is a full-time role that will report directly to the Director of Program. You will be responsible for leading the team for program operations and management of a SEN youth-employment project.

To apply, please send a cover letter and resume with last and expected salary to: hkcareers@generation.org

To be successful you'll need:

  • Minimum 5 years of working experience in NGO / education/business management/project management (extensive contacts within NGO / education / human resources landscape will be an advantage).
  • Minimum 3 years of direct supervisory or management
  • Strong project management and analytical skills with a track record of managing projects and delivering operational targets.
  • Experience in working with young adults, diverse participants, or youth with special education needs (SEN) is an advantage.
  • Entrepreneurial, adaptive to changes, resilient and innovative mindset that takes ownership for targets, and seeks opportunities for improvement/growth of the program.
  • Professional demeanour, excellent organizational, interpersonal and communication skills, attention to detail.
  • Open-minded and open to frequent feedback from learners and the leadership
  • Positive, solutions-oriented attitude, drive for excellence and ability to be a team
  • Ability to work against tight deadlines and in a fast-paced environment to achieve the program targets and objectives.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a
  • The ideal candidate will have experience working with educational institutions, SEN youth, and/or has knowledge of current trends, issues, and the stakeholders in the skills training
  • Candidates with less experience will be considered as Assistant Program
  • Immediate availability is


What you'll do:

A Supporting Director of Program on Operations & Program Management

    • Collaborate with external training partners and program team to ensure smooth functioning of the end-to-end program execution processes, including learner recruitment, pre- employment training, job-matching, mentorship and post-program follow-up.
    • Ensure that the capability building deliverables for our training partners are met by way of coaching the partner staff in the above processes.
    • Learner Recruitment: manage recruitment & intake of learners including preparation, selection tests and interviews.
    • Training Support: Oversees daily program operation during the training bootcamp; coordinate availability of instructors, training material and any additional support as and when required to ensure high-quality training delivery.
    • Support training partners, business development & partnership team in strategizing and executing career coaching activities for in-class learners/graduating learners, including employer partners’ outreach, job application preparation and advice.
    • Follow up with alumni and mentor(s) to collect ongoing feedback on their workplace performance (ROI), monitor central databases and conduct regular analysis and thus optimize the operational model.
    • Ensure consistent communication with coalition (local partners, Generation regional and global teams).

B. Partnership support for ongoing program evaluation

    • Ensure consistent communication with all stakeholders at the Funder’s team and training delivery partners’ teams to manage ongoing expectations and updates about program
    • Collect regular program feedback from all key stakeholders and recommend improvement

C. Cross-supporting community and school

    • Build and maintain partnerships with community partners, NGOs and schools to expand the reach to prospects, especially the SEN community and “Not in Education, Employment, or Training (NEET)” segment.
    • Coordinate and provide support for community partners, NGOs and schools as necessary
    • Any ad-hoc duties assigned by the Any ad-hoc duties assigned by the management.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.