Operations / Hong Kong

Program Officer (Eldercare)


We’re expanding! ARE YOU OUR MATCH?

Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

Generation is an independent nonprofit founded in 2014 by McKinsey & Company to help bridge the education to employment gap – at speed and scale. We have trained and graduated 67,000+ people into careers across 17 countries with diverse social, economic and labor-market contexts. Our effort in Hong Kong covers 6 training programs in 3 future-oriented industries since 2018. Over 600 learners have been trained from around 40 cohorts. And the employment rate of our learners after graduation is close to 90%.

Everything we do is to support underserved individuals into life-changing careers. We believe our proven methodology can eventually serve millions of stakeholders including individuals and employers. We will never be perfect, and we always have more to learn. We use data, experience, and dialogue to grow and improve. And we are collaborating closely with our partners to drive the systemic change in the education to employment space.


Program Officer (Eldercare)

Job Overview

The Program Officer (Eldercare) is a full-time role that will report to the Assistant Program Manager and is a part of the driving force to shape the eldercare program, to coordinate program operations and administration, and to provide support to learners. He/she mainly focuses on the project of “Guardians of the Silver Age”, an exciting new initiative on eldercare, aiming to sow the seeds on a new direction towards replenishing the eldercare sector with a reliable source of committed and compassionate new joiners, through direct involvement from like-minded employers in the end-to-end journey.


To apply, please send a cover letter and resume with last and expected salary to hkcareers@generation.org

To be successful you'll need:

  • Minimum 2 years of experience in a NGO / education sector in Hong Kong is preferred; extensive contacts within the eldercare landscape will be an advantage. Applicants with less experience will be considered as a Project Assistant.
  • Passionate to drive a compassionate-based project for the eldercare sector.
  • Interested in the current trends, gaps and skills training landscape of the eldercare sector.
  • Creative and analytical thinker with a track record of managing projects, admin and delivering operational targets.
  • Fast learner, proactive, solutions-oriented attitude, drive for excellence and ability to be a team player.
  • Ability to work against firm deadlines to achieve the targets and objectives.
  • Professional demeanour, excellent organizational and communication skills, attention to detail.
  • Self-reflective and open to frequent feedback from learners and the leadership team.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must.
  • Immediate availability is preferred.

What you'll do:

  • Be the first point of contact and provide ongoing assistance for learners and delivery partners for the program.
  • Collaborating with the marketing team and recruitment partners to support the learners recruitment process and promotion campaigns.
  • Handling public enquires related to the program, including phone calls and messages.
  • Managing the recruitment and selection process of learners by organizing info sessions, interviewing potential candidates and conducting pre-program follow-ups.
  • Managing the logistical operations of the program, such as organizing teaching materials, coordinating with trainers, checking class attendance.
  • Support Generation’s Impact Monitoring & Evaluation (M&E) by collecting data and feedback from learners where advised, ensuring we have an accurate record of student progress into the workforce.
  • Assisting the Assistant Program Manager in strategic planning for learner’s mobilization and publicity for the eldercare initiative.
  • Maintaining daily operation of office and classroom, including the maintenance of facilities, equipment, teaching materials, learner personal record and other documents.
  • Monitoring the daily receptions and handling office administrative tasks e.g. invoice settlement.
  • Performing any ad-hoc duties assigned by the management.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.