Operations / Hong Kong

Program Officer (SEN Youth Development)


Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a systemic level, this is the place that feels like home.

Generation is an independent non-profit founded in 2014 by McKinsey & Company to help bridge the education to employment gap – at speed and scale. We have trained and graduated 61,000+ people into careers across 16 countries with diverse social, economic and labour-market contexts. Our effort in Hong Kong covers 6 training programs in 3 future-oriented industries since 2018. Over 600 learners have been trained from around 40 cohorts. And the employment rate of our learners after graduation is close to 90%.
Everything we do is to support underserved individuals into life-changing careers. We believe our proven methodology can eventually serve millions of stakeholders including individuals and employers. We will never be perfect, and we always have more to learn. We use data, experience, and dialogue to grow and improve. And we are collaborating closely with our partners to drive the systemic change in the education to employment space.

Program Officer (SEN Youth Development)

The Program Officer (SEN Youth Development) is a full-time role that will report to the Assistant Program Manager and is a part of the driving force to shape the employment training program for youth with special education needs (SEN), to coordinate program operations and to provide support to disconnected individuals attending the Generation programs.

To apply, please send a cover letter and resume with last and expected salary to hkcareers@generation.org

To be successful you'll need:

  • Minimum of 1-3 years of experience in an NGO/ education sector / business management / training in Hong Kong; extensive contacts within the NGO / education landscape will be an advantage; or
  • proven experience as a program coordinator or similar role
  • Experience in working with young adults, diverse participants, or youth with special education needs (SEN) is an advantage
  • Proficiency in computer skills including MS Office, Word, Excel, Power Point etc.
  • Excellent command of written and spoken English & Chinese (Cantonese) is a must
  • Outstanding verbal and written communication skills
  • Ability to work with diversified and multi-disciplinary teams
  • Positive, proactive, solutions-oriented attitude, drive for excellence and a team player
  • Self-reflective and open to receiving and giving feedback to others
  • Immediate availability is preferred

What you'll do:

  • Manage the day-to-day operations of the program which may include student recruitment process, program logistics, administration, accurately record students’ data
  • Be the first point of contact for students and delivery partners for the program
  • Coordinate with internal teams (global and local) for program operation and other initiatives
  • Managing and routing phone calls appropriately
  • Organize documents into updated filing systems
  • Help to build positive relations within the teams and external parties
  • Keep records updated and help create reports / proposals on programs’ status
  • Any ad-hoc duties assigned by the management

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in fourteen countries with diverse social, economic and labor-market contexts.