Mentor / Australia

Student Support Coach

We are seeking a talented Student Support Coach, interested in providing support to disconnected individuals attending the Generation employment training program. The Student Support Coach will provide daily support to students during training and ongoing guidance after the training to help students achieve meaningful employment.

You will work closely with all the students on your program (20-25 per cohort), supporting the selection process, helping students to plan how to address barriers they expect to come up against, and being their primary point of contact when something unexpected arises. You will be a constant presence in the classroom, supporting the instructor to create the learning culture and providing extra input for students as required. You’ll make the difference between a problem that is too great to be overcome and a bump in the road.

Type of role: 6 month contract, with potential to move to permanent role

Location: Parramatta with some travel to Sydney CBD

To apply, please submit a CV and cover letter to


  • Work on and be a driving force in an exciting new program in a start-up like environment
  • Contribute to an important social mission in Australia, improving education and employment opportunities
  • Work in a well-supported, international team setting with other Generation teams globally, and a high calibre team to strengthen your problem-solving skills
  • Join an organisation that will challenge you and invest in your professional development on an on-going basis

To be successful you'll need:

  • At least 4 years experience in supporting people to achieve their goals, whether through social work, mentorship or coaching.
  • Experience working with disconnected communities and a deep understanding of the challenges people may face in seeking employment.
  • Experience developing and delivering tailored plans for individual support and identifying relevant referral pathways.
  • High degree of independence with the ability to also be a team player.
  • Self-reflective and open to frequent feedback from students and Generation team.
  • A professional demeanour, excellent organisational, interpersonal and communication skills and attention to detail.
  • Entrepreneurial and proactive mindset required in the start-up environment to deliver against targets and seek opportunities for improvement/growth without instruction.
  • Ideal candidate will also have experience working in the Western Sydney region.

You are energised at the thought of supporting people into employment. You have experience providing support to disconnected young people, new Australians or people facing barriers to employment. You have experience working with groups of 20 or more people. You are able to expertly balance providing practical social support with coaching your clients to gain independence and succeed in their careers. You have outstanding interpersonal skills and a positive spirit to work closely with participants from diverse backgrounds. ​You are proactive in evaluating daily interactions with participants and creating long-lasting interventions to ensure their success. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.

What you'll do:

Career/academic Counseling

  • Work with each student to develop individual Goal Achievement Plans, to identify ambitions and plan for any possible barriers which may be faced in achieving them.
  • Provide support and guidance as students transition to work after the program.
  • Ensure transition into new job is a smooth process and slowly shift focus of support towards more career-oriented advice.
  • Consistently track interactions and update participant tracker.

Social Support

  • Provide formal support and guidance on issues preventing students from succeeding in the program in formal weekly check-ins.
  • Provide informal, ad hoc support to students outside of regular check-in, through quick chat, text or phone call.
  • Develop Student Support Plans, to identify risks, track progress and create individualised approach to the type to the type of support required for each student.
  • Develop relationships with key community organisations and social services. Link students with appropriate supports as needed.

Recruitment Support

  • Support Program Lead with recruitment efforts as needed such as interviewing candidates, participating in information sessions, and screening interested candidates


  • Support Generation’s Impact Monitoring & Evaluation (M&E) by collecting data and feedback from students where advised, ensuring we have an accurate record of student progress into the workforce.

About Generation

Worldwide, more than 75 million young people are unemployed. But many employers can’t find people with the skills they need for entry-level jobs. Generation was created in 2014 to help bridge this gap—at speed and scale.

We’re building a skills-training methodology that can serve hundreds of thousands, and eventually millions, of young people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our students achieve personal and professional success—and fundamentally change their life trajectories. Generation programs prepare unemployed or underemployed young people, aged 18 to 29, for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

Today, Generation is active in twelve countries—101 cities and 280 sites—with diverse social, economic and labor-market contexts.