Program / Thailand

Program Coordinator (Learner Success)

This position is open for Thai nationals only.
Type of employment: Full-time (1 Year Contract with possible extension)
Starting Date: As soon as possible
Location: Bangkok, Thailand

Are you our match?

Generation Thailand is not the typical non-profit organization that you could imagine. Instead, we’re a global, fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

We are seeking a full-time Program Coordinator (Learner Success) for Healthcare Program to join a fast-paced, collaborative team dedicated to creating an impact for job seekers in Thailand. The Program Coordinator will be responsible for executing the Learner Engagement strategy, including the following tasks:

  1. Responsible for learner well-being; manage all learner-facing communication and offer ongoing support to troubleshoot key learner concerns
  2. Plan and execute co-curricular activities throughout the program (e.g. program orientation, mentorship, employer matching activities, graduation, etc.)
  3. Co-design and implement learner recruitment plan, including marketing and communications aspects for community outreach
  4. Coordinate mentorship support activities between volunteers and learners
  5. Provide support to learners after graduation through alumni engagement activities, and
  6. Maintain and report learner-related data using Generation data processes and systems

To find out more about us, please refer to our website at Interested applicants should submit a resume and cover letter by email to CC

To be successful you'll need:

  • University degree in education, social science, communication, healthcare, or hospitality- related field
  • Minimum of 3 years of demonstrable experience in program management, program coordination, organizing in-class and virtual teaching and/or training, and monitoring of program activities
  • Fluency in Thai and good command of English (written and spoken)
  • Knowledge of employability of youth and disadvantaged groups in Thailand context is desirable

Also you should be/have:

  • An extrovert who enjoys working with people and has a passion for supporting job seekers of all ages to get a job
  • Prior experience in customer service, hospitality, student management, career counselling will be preferred
  • An excellent communicator and can customize her/his communication to a diverse learner group
  • The ability to remain calm in adverse situations, and can prioritize learner interest and well- being above all
  • Comfortable with speaking to a large group of learners with different backgrounds, and making ad-hoc presentations to explain complex messages to learners in a simple way
  • Detail oriented and a task master mindset to plan and execute learner facing activities effectively
  • Comfortable to work on digital tools such as PPT and excel (open to taking additional trainings for tools like Salesforce)
  • A self-starter and takes end to end ownership of tasks assigned; open to asking for help where required and can collaborate extensively across the organization
  • Ideal candidate will have experience working within healthcare-related industry and/or has knowledge of issues and the players in the skills training landscape
  • Ideal candidate will possess some work experience with community-based programs and/or non-profit organizations targeted disadvantaged populations

What you'll do:

Learner Recruitment

  • Work with program and communication team to design learner recruitment strategic plan, marketing, and community outreach
  • Screen and shortlist suitable applicants for owned cohorts/programs
  • Process applications for owned programs in a timely manner by screening and shortlisting applicants according to our internal recruitment framework
  • Update applicant data on Generation Salesforce platform in a timely manner

Learner well-being

  • Collaborate with the program team and prepare learner communication and instance management plan for every cohort
  • Establish a warm and supportive relationship with every learner through formal and informal touchpoints (e.g. office hours, lunch with learners etc.)
  • Lead the troubleshooting of learner concerns and issues, and escalate where required to the program team, instructors, and mentors
  • Encourage peer support among learners to resolve common concerns, and connect them with the larger Generation alumni community where required
  • Monitor learner well-being through data collection and facilitate the well-being check in activity to support learner according to their needs

Co-curricular activities

  • Collaborate with the program team and prepare the co-curricular activities calendar for every cohort
  • Prepare and execute key activities such as welcome to Generation sessions, learners onboarding, placement orientation, mentorship introduction, employer-learner matching process, and employer networking (collaborate with the Program manager to align on key messages and outcomes for each activity)

Mentorship coordination

  • Collaborate with the program team to align on the mentorship activities for each cohort
  • Develop a deeper understanding of all learner’s strengths and areas of support needed and collaborate with volunteer mentors to execute personalized support to learners
  • Manage regular check-ins with volunteer mentors and learners during and after the bootcamp, and escalate key concerns/issues highlighted to the program team

Data and reporting

  • Maintain all learner data for select cohorts in standard format on Generation Salesforce portal
  • Regularly update the data systems with latest information on learners (up to 6 months from graduation) and provide on demand reports on learner progress

Additionally, the program coordinator may need to take on ad-hoc responsibilities delegated by Country Program Lead, typically related to learner facing work or general coordination of program specific activities/events.

About Generation

Generation is a global employment nonprofit network that supports people to achieve economic mobility so they can change their lives. We train and place adults into careers that would otherwise be inaccessible and seek to improve how education to employment systems function. Generation launched in 2015 and consists of a global hub and a network of in-country affiliates that spans 17 countries. To date, Generation has more than 75,000 graduates who have earned more than $630 million in wages, and works with more than 11,000 employers, implementation partners, and funders.