Generation USA

Customer Care

Get ready to delight customers—and kickstart your career.

Generation’s customer care program trains you to work at the frontline of customer and guest relations in major stores, international hotel groups, and call centers. These companies quickly promote high achievers who have the drive to be successful.


"I used the skills I learned, and I got a job offer with my top choice"—Hector, Generation graduate

Program Details

Duration: 5-7 weeks, part time   |   Locations: Las Vegas, Atlanta, Washington DC, Cleveland, Jacksonville, Charlotte, San Juan, Puerto Rico

Technical Skills

  • Management of register and point-of-sale systems
  • Fast math skills
  • Memorization techniques
  • Effective communication skills

Behavior & Mindsets

  • Teamwork
  • Empathy and customer focus
  • Problem-solving strategies
  • Management of complicated situations

80%

of Generation USA graduates placed in jobs

Requirements

  • Age 18 and older
  • Have a high school diploma or GED
  • Be authorized to work in the US
  • Be able to lift 40 pounds
  • Be able to pass a drug screen and criminal background check

2 Choose a program in

Customer ServiceStarts 9/4

HospitalityStarts 9/10

HospitalityStarts 8/19

Customer Care AgentStarts 10/22

Customer CareStarts 10/9

Customer Care Agent

Hospitalidad

Get ready to delight customers—and kickstart your career.

Join a valued network

When you join Generation, you’re not just learning job skills, you’re joining a valuable network of mentors and peers that you can rely upon throughout your career.

Story

Kisa | USA

Generation helped me raise my ambitions, and gave me the confidence to walk into a workplace knowing ‘I can get this job’.

Read Story

USA Partners

Includes partners across all USA programs

McKinsey & Company  •  Walmart
Alabama Career Centers   •   Alabama Possible’s Cash for College Program   •   Alteryx   •   Atlanta CareerRise   •   Birmingham Business Alliance   •   Birmingham Education Foundation   •   Career Source Northeast Florida   •   Central Six Workforce Development Council   •   CHRIS 180   •   City of Birmingham   •   City of Refuge   •   Covalence   •   Delaware Department of Health and Social Services   •   Delaware Technical Community College   •   Delaware Works   •   Edward Waters College   •   Edward Waters College   •   Fatherhood Pride   •   Florida Blue   •   Florida State College at Jacksonville   •   Fresh Ministries   •   Greater Washington Urban League   •   I am Bham, Inc.   •   Innovate Birmingham   •   Innovation Depot   •   Intercontinental Hotels Group Foundation   •   Jasmyn   •   Jefferson County Workforce Investment Board   •   Jefferson State Community College   •   Lawson State Community College   •   Longwood Foundation   •   Magnolia Project   •   McKinsey Knowledge Center   •   Miami Dade Community College   •   Mission College   •   Tech Birmingham   •   Tech Impact   •   The Dannon Project   •   The District of Columbia Department of Employment Services   •   The Sobrato Family Foundation   •   The Stride Center   •   United Way   •   United Way of Greater Atlanta   •   University of Alabama at Birmingham   •   Zuora


USA Employers

Includes employers across all USA programs

45 Inc   •   Ace Hotel   •   Altera   •   Amazon   •   Bank of America   •   Barclaycard   •   Bazaar Spices DC   •   BBVA Compass   •   Birmingham Education Foundation   •   Blue Cross Blue Shield of Alabama   •   Burr Foreman   •   C7 Creative   •   Cadence Bank   •   Cadia Rehabilitation   •   Community Bank Connection   •   Concord Hotels   •   Convergys   •   Convergys   •   Courtyard Marriott   •   CrossView Mortgage   •   CVS   •   Deshazo Automation   •   Dolce Hotels and Resorts Hayes Mansion   •   ERC   •   Fairfield Inn and Suites   •   Fairmont Hotels and Resorts   •   Fanatics   •   Firehouse Subs   •   Giant Eagle   •   Hilton Hotels   •   Hitachi   •   Homewatch Caregivers   •   Homewood Suites   •   Honda   •   HyattPlace Hotel Washington DC   •   IMS Steris   •   Inktel   •   Intercontinental Hotels and Resorts   •   ITAC Solutions   •   ITAC Solutionshttp://www.itacsolutions.com/home   •   Jacobs   •   Kaiser Permanente   •   KBR   •   Kimpton Hotels & Restaurants   •   Los Gatos Meadows   •   Lumbee Group   •   Macy’s   •   Marek   •   Marriott Hotels   •   Microsoft   •   Modis   •   Office Depot   •   PC Connections   •   Peet’s Coffee & Tea   •   Physicians Group Services   •   Presbyterian Senior Care   •   Protective Life   •   Regions Bank   •   S&B   •   Safeway   •   Saint Francis Healthcare   •   SanMar   •   Santa Clara Valley Medical Center   •   Sherwin Williams   •   Shipley Manor   •   Slip Stream DC   •   SLK Group   •   Starbucks   •   Sub-Acute Saratoga Children’s Hospital   •   SuperFi   •   Target   •   Threez Company   •   TJ Maxx   •   University of Alabama at Birmingham   •   UPMC   •   UPS   •   Vintage Senior Living   •   Walmart   •   White Blossom Care Center   •   WIS International

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