Generation Kenya

Customer Service Agent

*NOTE: We are currently not taking applications for the Customer Service Agents. See other programs

Get ready to succeed as a call centre agent and launch your new career

*NOTE: We are currently not taking applications for the Customer Service Agents. To apply for our other programs please visit the Kenya home page.

Prepare to launch a career in customer services! We are here to train you to be successful providing Kenyans with superior customer service, working with leading companies. Our intensive, practical, 4-week program will teach you the skills you need. We will coach and support you to a bright future!

"Generation has taught us that we can positively contribute to the society and world at large."— Violet, Generation graduate


of graduates employed within 90 days of program completion across all programs

Program Length

4 weeks


  • Be 20-30 years old
  • KCSE minimum grade C-
  • Basic IT literacy


Skills Earned

Technical Skills

  • Diagnosing customer issues
  • Sales essentials: value proposition delivery
  • Call center metrics
  • Customer engagement

Behavior & Mindsets

  • Stress management
  • Customer service
  • Communication
  • Time management

Join a valued network

When you join Generation, you’re not just learning job skills, you’re joining a valuable network of mentors and peers that you can rely upon throughout your career.

Kenya Partners

Includes partners across all Kenya programs

Kenya Employers

Includes employers across all Kenya programs

Join a group of partners who are committed to solving youth unemployment in Kenya