Generation Kenya

Customer Service Agent

*NOTE: We are currently not taking applications for the Customer Service Agents. See other programs

Get ready to succeed as a call centre agent and launch your new career

*NOTE: We are currently not taking applications for the Customer Service Agents. To apply for our other programs please visit the Kenya home page.

Prepare to launch a career in customer services! We are here to train you to be successful providing Kenyans with superior customer service, working with leading companies. Our intensive, practical, 4-week program will teach you the skills you need. We will coach and support you to a bright future!


90%

of graduates employed within 90 days of program completion across all programs

Program Details

Duration: 4 weeks   |   Locations:

Technical Skills

  • Diagnosing customer issues
  • Sales essentials: value proposition delivery
  • Call center metrics
  • Customer engagement

Behavior & Mindsets

  • Stress management
  • Customer service
  • Communication
  • Time management

"Generation has taught us that we can positively contribute to the society and world at large."— Violet, Generation graduate

Requirements

  • Be 20-30 years old
  • KCSE minimum grade C-
  • Basic IT literacy

Join a valued network

When you join Generation, you’re not just learning job skills, you’re joining a valuable network of mentors and peers that you can rely upon throughout your career.

Kenya Partners

Includes partners across all Kenya programs

McKinsey & Company  •  Safaricom Foundation  •  USAID
Alteryx   •   Ministry of Industry, Trade and Cooperatives   •   National Industrial Training Authority (NITA)   •   The Hub


Kenya Employers

Includes employers across all Kenya programs

360 Degrees Pizza   •   Absolute Chocolate   •   Accessorize   •   Africa Apparel   •   AIG   •   Airtel   •   Antarc   •   Bank of Africa   •   Barclays Kenya   •   Bed and Bath   •   Bidco Africa   •   Big Square   •   Blue Rhino Africa   •   Bossini   •   Britam   •   Caritas Microfinance   •   Carrefour   •   Chandarana   •   Chapa Copy   •   Choppies   •   CIC Insurance   •   City Walk   •   Commercial Bank of Africa   •   Connate   •   Daraja Plus   •   Deacons   •   Designer Studio   •   Dichotomy   •   Elite digital solutions   •   Faulu Bank   •   First Community Bank   •   Foschini   •   Fragrance Lounge   •   Furniture Palace   •   Gamechanger   •   Goodlife Pharmacy   •   Grab’n’Go   •   Haltons Pharmacy   •   Hasbah   •   Healthy-U   •   Hoggers Ltd   •   Honor My Curves   •   Hudson Furnishings   •   I & M Bank   •   ICEA Lion Life Assurance   •   Inzu Furnishings   •   Jade Collections   •   Jamii Bora Bank   •   Java House   •   Jubilee Insurance   •   Kam Pharmacy   •   Kenya National Bank   •   Kenya Orient Insurance Limited   •   Kenya Orient Life Insurance   •   Kenya Post Bank   •   Kiddz Store   •   Kuku Foods Kenya (KFC)   •   Levi   •   Liberty Life Assurance   •   Lintons   •   M-Kopa Solar   •   Madison Insurance   •   Mambo Interiors   •   Manix   •   Mia Wines and Spirits   •   MMS Supermarket   •   Mombasa Apparel   •   Mwananchi Supermarkets   •   Nairobi Sports House   •   Nakumatt   •   NIC Bank   •   Odds & Ends   •   Old Mutual   •   Optica   •   Pacis Insurance   •   Palacina Interiors   •   Pam’s Nails   •   Pan Africa Life Kenya   •   Pioneer Insurance   •   Planet Yogurt   •   Platinum Credit   •   Platinum Credit LTD   •   Post Bank   •   Prudential Life Assurance   •   Rajshyn Jewellers   •   Retail Management Solutions   •   Rift Valley Leather   •   Sagaci Max   •   Samchi Telecom   •   Sandstorm   •   Sanlam   •   Sapph Lingerie Store   •   Snack Attack   •   Sokowatch   •   Standard Chartered   •   Store 66   •   Subway   •   Text Book Centre   •   The Banana Box   •   Uchumi   •   Ukwala Supermarket   •   Victoria Courts   •   Victoria Furniture   •   Vivo   •   Woolworths   •   Yves Rocher   •   Zikhara Solutions

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