Generation Kenya

Customer Service Agent

*NOTE: We are currently not taking applications for the Customer Service Agents. See other programs

Get ready to succeed as a call centre agent and launch your new career

*NOTE: We are currently not taking applications for the Customer Service Agents. To apply for our other programs please visit the Kenya home page.

Prepare to launch a career in customer services! We are here to train you to be successful providing Kenyans with superior customer service, working with leading companies. Our intensive, practical, 4-week program will teach you the skills you need. We will coach and support you to a bright future!

"Generation has taught us that we can positively contribute to the society and world at large."— Violet, Generation graduate


of graduates employed within 90 days of program completion across all programs

Program Length

4 weeks


  • Be 20-30 years old
  • KCSE minimum grade C-
  • Basic IT literacy


Skills Earned

Technical Skills

  • Diagnosing customer issues
  • Sales essentials: value proposition delivery
  • Call center metrics
  • Customer engagement

Behavior & Mindsets

  • Stress management
  • Customer service
  • Communication
  • Time management

Join a valued network

When you join Generation, you’re not just learning job skills, you’re joining a valuable network of mentors and peers that you can rely upon throughout your career.

Kenya Partners

Includes partners across all Kenya programs

  McKinsey & Company    Safaricom Foundation    USAID  
  Alteryx    Ministry of Industry, Trade and Cooperatives    National Industrial Training Authority (NITA)    The Hub  

Kenya Employers

Includes employers across all Kenya programs

  360 Degrees Pizza    Absolute Chocolate    Accessorize    Africa Apparel    AIG    Airtel    Antarc    Bank of Africa    Barclays Kenya    Bed and Bath    Bidco Africa    Big Square    Blue Rhino Africa    Bossini    Britam    Caritas Microfinance    Carrefour    Chandarana    Chapa Copy    Choppies    CIC Insurance    City Walk    Commercial Bank of Africa    Connate    Daraja Plus    Deacons    Designer Studio    Dichotomy    Elite digital solutions    Faulu Bank    First Community Bank    Foschini    Fragrance Lounge    Furniture Palace    Gamechanger    Goodlife Pharmacy    Grab’n’Go    Haltons Pharmacy    Hasbah    Healthy-U    Hoggers Ltd    Honor My Curves    Hudson Furnishings    I & M Bank    ICEA Lion Life Assurance    Inzu Furnishings    Jade Collections    Jamii Bora Bank    Java House    Jubilee Insurance    Kam Pharmacy    Kenya National Bank    Kenya Orient Insurance Limited    Kenya Orient Life Insurance    Kenya Post Bank    Kiddz Store    Kuku Foods Kenya (KFC)    Levi    Liberty Life Assurance    Lintons    M-Kopa Solar    Madison Insurance    Mambo Interiors    Manix    Mia Wines and Spirits    MMS Supermarket    Mombasa Apparel    Mwananchi Supermarkets    Nairobi Sports House    Nakumatt    NIC Bank    Odds & Ends    Old Mutual    Optica    Pacis Insurance    Palacina Interiors    Pam’s Nails    Pan Africa Life Kenya    Pioneer Insurance    Planet Yogurt    Platinum Credit    Platinum Credit LTD    Post Bank    Prudential Life Assurance    Rajshyn Jewellers    Retail Management Solutions    Rift Valley Leather    Sagaci Max    Samchi Telecom    Sandstorm    Sanlam    Sapph Lingerie Store    Snack Attack    Sokowatch    Standard Chartered    Store 66    Subway    Text Book Centre    The Banana Box    Uchumi    Ukwala Supermarket    Victoria Courts    Victoria Furniture    Vivo    Woolworths    Yves Rocher    Zikhara Solutions  

Join a group of partners who are committed to solving youth unemployment in Kenya