Generation Kenya

Retail & Restaurant

Launch your career in a customer facing role.

Gear up for a career in retail! This 4-week intensive program will teach you the fundamental skills to be a highly successful retail and restaurant attendant. You will graduate equipped for best-in-class customer service.


79%

of our employers consider our graduates top or best performers

Program Details

Duration: 4 weeks   |   Hours: Monday to Friday, 8am-4pm   |   Locations: Nairobi

Technical Skills

  • Exemplifying Professionalism
  • Maintaining Fully Stocked & Appealing Stores
  • Decreasing External and Internal Theft
  • Customer Service: Approaching Customers, Managing Frustrations and Creating a Relationship
  • Maximizing Product Knowledge

Behavior & Mindsets

  • Proactiveness
  • Customer Focus
  • Communication
  • Teamwork

"I completed the program with my perspectives changed, having gained skills to help me succeed in retail."— Evans, Generation graduate

Requirements

  • Be between the ages of 20-30 years old
  • KCSE C- and above
  • Be excited about a career in retail

2 Choose a program in

Retail & Restaurant

Launch your career in a customer facing role.

Join a valued network

When you join Generation, you’re not just learning job skills, you’re joining a valuable network of mentors and peers that you can rely upon throughout your career.

Story

Alex Brand | Liberty Eagle Kenya

Generation helped Liberty Eagle solve their recruitment problem: today, around 40 percent of Subway’s local staff are Generation graduates.

Read Story

Kenya Partners

Includes partners across all Kenya programs

Alteryx  •  McKinsey & Company  •  USAID
Beacon of Hope   •   Centum   •   Christian Industrial Training Centre (CITC)   •   Imani Chaminade Training Centre (CTC)   •   Kenya Industrial Training Institute (KITI)   •   Lifeskills Promoters (LISP)   •   Mathare Vocational Training Centre   •   Ministry of Industry, Trade and Cooperatives   •   National Industrial Training Authority (NITA)   •   The Hub


Kenya Employers

Includes employers across all Kenya programs

360 Degrees Pizza   •   Absolute Chocolate   •   Accessorize   •   Africa Apparel   •   Airtel   •   Antarc   •   Bank of Africa   •   Barclays Kenya   •   Bed and Bath   •   Bidco Africa   •   Big Square   •   Blue Rhino Africa   •   Bossini   •   Britam   •   Caritas Microfinance   •   Carrefour   •   Chandarana   •   Chapa Copy   •   Choppies   •   CIC Insurance   •   City Walk   •   Commercial Bank of Africa   •   Connate   •   Daraja Plus   •   Deacons   •   Designer Studio   •   Dichotomy   •   Elite digital solutions   •   Faulu Bank   •   First Community Bank   •   Foschini   •   Fragrance Lounge   •   Furniture Palace   •   Gamechanger   •   Goodlife Pharmacy   •   Grab’n’Go   •   Haltons Pharmacy   •   Hasbah   •   Healthy-U   •   Hoggers Ltd   •   Honor My Curves   •   Hudson Furnishings   •   I & M Bank   •   ICEA Lion Life Assurance   •   Inzu Furnishings   •   Jamii Bora Bank   •   Java House   •   Jubilee Insurance   •   Kam Pharmacy   •   Kenya National Bank   •   Kenya Orient Insurance Limited   •   Kenya Orient Life Insurance   •   Kenya Post Bank   •   Kiddz Store   •   Kuku Foods Kenya (KFC)   •   Levi   •   Liberty Life Assurance   •   Lintons   •   Madison Insurance   •   Mambo Interiors   •   Manix   •   Mia Wines and Spirits   •   MMS Supermarket   •   Mombasa Apparel   •   Mwananchi Supermarkets   •   Nairobi Sports House   •   Nakumatt   •   NIC Bank   •   Odds & Ends   •   Old Mutual   •   Optica   •   Pacis Insurance   •   Palacina Interiors   •   Pam’s Nails   •   Pan Africa Life Kenya   •   Pioneer Insurance   •   Planet Yogurt   •   Platinum Credit   •   Platinum Credit LTD   •   Post Bank   •   Prudential Life Assurance   •   Rajshyn Jewellers   •   Retail Management Solutions   •   Rift Valley Leather   •   Sagaci Max   •   Samchi Telecom   •   Sandstorm   •   Sanlam   •   Sapph Lingerie Store   •   Snack Attack   •   Sokowatch   •   Standard Chartered   •   Store 66   •   Subway   •   Text Book Centre   •   The Banana Box   •   Uchumi   •   Ukwala Supermarket   •   Victoria Courts   •   Victoria Furniture   •   Vivo   •   Woolworths   •   Yves Rocher   •   Zikhara Solutions

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