Yassine | France

Meet Yassine, a graduate of Generation France’s Customer Care program now working at Luko, one of the fastest growing startups in France.

Can you tell us a bit about yourself and your career path?

Before Generation, I did a degree in tax law and worked in modeling for 6 years.

After modeling, I was looking for more stable employment, so I started searching for a reskilling program with Pôle Emploi (i.e. the public employment service in France).

Soon after reaching out, I received an email from Pôle Emploi with information about Generation France’s programs, which seemed very interesting to me.

After searching for more details about the available programs on the Generation France site, I applied and was accepted to the Customer Care program. After I graduated from the program, I started looking for a job. At first it was not easy. I had several interviews, but didn’t receive any job offers…

Finally, a few months later, my perseverance paid off and I got job offers from two companies: 360Learning and Luko. I ended up choosing Luko because they are in the insurance industry, and also because the team is younger and more motivated. They had set themselves a challenge: to reach 50,000 insurance contracts, which I found very exciting!

What have you learned during the Customer Success Program?

The program lasted 1 month, which went by quickly, but I learned a lot of things!

In particular I learned to speak in public, something that I did not do at all before joining the Generation program, because I had a speech impairment. I learned a lot about digital tools such as Zendesk, which I’m currently using in my job at Luko.

During the program I was also able to re-build my CV, something that I would not have done on my own (and it turned out to be very useful!).

I also discovered things about myself that I did not know before, such as my team spirit, which I knew that I exhibit when I play sports, but I did not think I could be an equally good team player in a professional environment.

I stayed in touch with my mentor, Marjorie. She often checks up on me, which I find very nice. And I also stay in touch with other alumni from my cohort and the Generation team.

What is your best moment from your time in the generation program?

I learned a lot from my interviews with Marjorie, especially during a scenario where she played the role of a very strict recruiter. She was unrecognizable! I was a bit confused, but it prepared me to face any interview. After that, the most mundane interviews seem very easy.

What are the 3 words that summarize your Generation experience?

My Generation experience can be summed up in the following three words: empathy, coaching, speaking.