At 28 years old, Rahul Tiwari was one of the oldest participants in Generation’s first personal care assistant (PCA) training cohort in Delhi (PCAs are roughly the equivalent of certified nursing assistants).
Although he obtained a bachelor’s degree and studied both banking and accounting, Rahul had long-standing interest in healthcare. Originally from the east Indian state of Bihar, Rahul secured a part-time job during college to care for patients at night. The pay was very low and it was difficult to support his family. Lack of full-time job opportunities drove Rahul to relocate to Delhi. In Delhi, Rahul joined Generation both to further his passion for healthcare and to better his chances for future full-time employment.
Rahul felt his socio-economic status and lack of English skills hampered his employment prospects since “youngsters like me who belong to a poor family and have just graduated, and who are not so good at English, face lots of problems in interviews.” Generation offered Rahul an opportunity to mitigate those barriers through intensive interview preparation and English practice.
Since Rahul also had prior healthcare training, he could observe how his time in Generation contrasted to previous job training experiences. “The process of training in Generation was completely different,” he said. “The best part was the practical training along with the theories, which has brought lots of improvement in me. We were taught about how to handle patients with sympathy. We were also trained in spoken English for our interviews.”
Today, Rahul works full-time for a home healthcare service as a PCA. He appreciates the ongoing support he receives from Generation trainers, even as more and more new students enter the Delhi program. “I’m a first-cohort student, and my trainers still remember me—it’s a matter of pride for me,” said Rahul. “If I face any problem while working, then I can consult my trainers anytime.”
Since graduating from Generation, Rahul’s financial prospects have improved dramatically, allowing him to build a savings. “Earlier, I used to earn Rs. 5,000-6,000 per month, but now that I am employed full-time, I earn Rs. 13,000 per month. I can save the large amount of about Rs. 8,000 per month.”
While these improvements in financial well-being are profound, Rahul is equally motivated by delivering exceptional patient care. He credits improvements to his clinical skills and mindsets to what he learned in the Generation classroom. “The biggest challenge I face at work is keeping the patient happy and mentally at peace. I also try to win the patient’s trust. One hundred percent of the credit goes to Generation training for making me face these challenges successfully.”
The positive impact isn’t just felt by Rahul’s patients—he is also finding more optimism and empathy in his own personal life. “The best part is that my thoughts have changed a lot. This profession has made me more helpful and has taught me how to handle a patient with sympathy. I also get recognition and blessings for that.”